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Great customer support when we have an issue or need assistance. We have had very good engagement with the Rise e-gift cards as well.
Thank you for your 5-stars review. Our support team is always here to help ✨
Good luck with your Store Credit and Rewards Program.
we still have to test the app a bit more (as it can be quite pricey and still has to proof and improve its ROI, at least in our circumstances) and might have to update the rating later. But what I can already say that their support is amazing. Thanks a lot Keren & team, I hope we can continue the good collaboration and mutual support in the next few months and maybe years.
Thank you very much for this 5-stars review and for the important feedback 🙏
Enjoy your Gift Card and Loyalty Program, we're always here to help.
The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!
Hi there,
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
So far, so good. We haven't used it for long yet, but it was easy to install and customer service has been extremely responsive.
Awesome! The app is easy to ue and the customer service provided by Dana was wonderful and very helpful! Would recommend.
Thank you so much for this great review.
We all really appreciate it 🙌
Great customer service! I needed a tweak to the app in order to accommodate my check-out process. They were quick to make the needed coding adjustments and I'm good to go!
So far so good. Still setting up the app but haven't had too many issues. John from support was helpful and prompt in replying.
Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Super helpful setting up! the customer service is on point. It was a quick set up and I received prompt help anytime I needed it.
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Great service in the chat at the 25th of december!
There is no feeling of greed, just pure service!
Thank you for your feedback! We're glad to know that you had a positive experience.
Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
The Rise gift card app has been extremely useful for us. It has helped us enhance our customers' gift card experience adding customizable processes as well as setting up reminder flows that do all the heaving lifting for us. The support team is also fantastic and very willing to hop on the phone and communicate over email to work out any questions.
Thank you for this great review - we appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit...