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The app is easy to use, easy to configure, and works exactly as it should. The support team is fabulous, super helpful and quick to respond. Highly recommend.
Thank you for this wonderful review. Our team is always here to help ✨
Please let us know if we can help with anything else.
Love this app!
I am a developer and use it in a number of my stores
A must have for any store interested in expanding clientele and adding a gifting option.
The integration is very simple.
They recently released version 2.0 so we needed to make some adjustments but the customer service team was great and took care of personalization quickly and efficiently.
Have also received positive feedback from customers who particularly appreciate the option of only including an email address/phone number of the receiver.
Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.
Thank you for your kind review!
Note the unlike what you've mentioned, customers can see the gift card greeting details on the checkout page, and the buyer does receive a confirmation email once a gift card is purchased and sent.
I've sent you an email and will be happy to assist with any questions or doubts you may have!
Thanks,
Itay
Head of CS
Super fast and helpful support! Giftwizard is a great option for sending gift cards directly to a friend's email.
Eddie at Rise is fantastic and super helpful. Great support!!! The team is always very helpful and thorough!
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!
Great app. Had a couple of minor technical issues but Ari resolved these incredibly quickly. Very impressed with the service and hoping my customers find it helpful. Thankyou.
I contacted support with a question. Eddie replied within minutes and took the time to address all my issues. Really appreciate all the help!
Hi Global Village Kailua Boutique,
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
Updating my review: they heard the feedback about overbranding their logo all over everything and changed this! I do think this is the best software on the market for loyalty + store credits etc, good functions and it's a comprehensive suite.
Hi there,
We're sorry that you didn't have the best possible customer experience. Hila from our team has tried to be in touch with you directly to clarify how our plans work and what is included.
We do offer a 7-day free trial and we offer both monthly or annual subscription options :) Full pricing details can be viewed here: https://rise.ai/pricing
I see that you've uninstalled and re-installed a couple of times which may have prevented the trial from being applied. We can help with this!
Regarding whitelabeling/Rise logo, our Pro plan is $159.99 or $199.99 per month (depending which plan you select) which allows for the Rise.ai logo to be removed from all assets.
Our Premium plan is $479.99 or $499.99 per month and includes removing the Rise logo from all emails.
Please be in touch with Hila or reach out to us at info@rise.ai so we can clarify everything.
All the best
The GiftWizard team has been incredibly supportive & helpful all along the way, informing us of updates & new features when needed as well as replying promptly to any requests we may have had in the meantime. Ari has been infinitely responsive & attentive from the very beginning. The gifting system makes things easy for customers to place orders for friends & family, we definitely recommend it if you're looking for a great gifting feature or a pay-it-forward type of option. :)