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I spoke to various members of the support team over at Rise.ai to ask for assistance in setting up some minor customisations to the CTA on my gift card product page, as well as helping to display the Rewards widget only on specific pages (as it was obscuring some details on my cart pages).
Eddie and the team were really helpful supplying the exact code snippets required to implement my requests, and even logging into my store via a collaborator request to manually make the edits himself behind the scene.
I can't thank Eddie and the team enough for their help and highly recommend the app!
Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)
So far the set up has been really straight forward and I really believe will make a big difference to my business. The team are available on chat and have been really great at solving any problems. Highly recommend.
Hello Oliver Co. London, thank you so much for your feedback! It's really amazing to hear that you are happy with our app and that it brings value to your store. Best wishes 😊
I have ZERO coding experience and these guys were there to setup my app and help me make custom changes FOR FREE. I emailed them back and forth for weeks getting help making tweaks. The customer service is the best I've experienced in a long time. They make a great product and back it with incredible service. If you're looking for an E-Card solution pick Rise.ai
Thank you for an awesome review - your success is our success 🙏
Good luck with your new Store Credit and Rewards Program!
The crew at GiftWizard are very dedicated and offer outrageously good service! A few days back in order to get things running for us they fixed a software glitch, which was in our code not the app, they did that with good cheer, on the weekend...at about 11pm their time, say's everything really:)
We hope you'll get better Reward and Loyalty program because of our app. Thank you so much for your kind review!
easy to use and affordable this is such a great app. i can now give store credits instead of refunds.
Thank you for your review. Our support team is always here to help you ✨
Good luck with your Store Credit and Rewards Program.
Update: Very pleased with the quick turnaround times for support. John has supported me through two different issues, including removing the "Add to Cart" button for gift cards. I'm glad I was able to resolve this before the next business day. Huge help. I signed up for a trial and didn't select the plan I wanted in time so was charged an annual fee. I reached out to support to help get this fixed. John responded within minutes and let me know that he submitted a refund. I was so impressed with the quality and speed of his response despite it being nearly 2 a.m. I've never experienced this kind of service before. I look forward to continuing to use this app and launching our loyalty program.
We came across Gift Wizard and so happy that we did! It's exactly what we've been searching for. Ari is fantastic! Answered our questions super fast. The app is very easy to use for both us and our customers. You can't go wrong with Gift Wizard!
I have asked Nadav to assist and he is very helpful. Will start with the Gift Card service on my Shopify store. Thank you very much!
Thank you for this great review - we appreciate it 🙏
Keep up the good work with your Store Credit program.
I love this app, it is perfect to give customers the option to send something as a gift and not only that, but the gift recipient can customize the gift before we ship it (which for us is great, because our items are all handmade by my husband and we need the correct wrist size, for instance).
And now, with the addition of Gift Cards, it is even more amazing. Especially since Christmas is approaching, it gives us an even better chance to increase sales. I def recommend it - it is one of the apps I would not live without. And the customer service is spot on and fast (thank you for all the help, Ari!)
www.nautical-bracelets.com
Just started using this app and our customers love the new ability to send a gift card with a message, rather than just buy one directly. We will be promoting this feature prior to events such as Mothers Day or Valentines Day. Looking forward to using some of the other features such as sending gift cards in bulk to some of our best customers, or staff, or allowing customers to directly gift products. The Gift Wizard team were very helpful in getting this set up, with a screen share session. Thanks Gift Wizard