Rise.ai: Gift Cards & Loyalty

Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.

**Update** Customer service from Ari was fantastic and incredibly helpful. I can't say enough about the fast thorough response. There are some work arounds to help with the issues I have already mentioned. There are updates coming soon that should make this program top notch. So far we do really like this app. we Look forward to working with Ari and Rise more. Will update again after the next updates.

Rise has a lot of potential. The gift cards are great and fully customizable. They are much better than the stock gift cards from Shopify. It was easy to set them up and match them to our stores theme. There are a few major flaws however. The app page says that you can offer loyalty points or cash back. Unfortunately loyalty points are not an option once the app is installed. We decided to try the cash back as rewards program but ran into the following problems. The first is that store credit and gift cards are all accounted for the same in a customers account and through Shopify. This means a customer could have store credit of $5, earned through a purchase, with an expiration date coming up soon. They could also have a gift card balance of $5 that never expires. When they log into their account it will just show $10 and not show them an expiration or separate what is credit and what is gift card. On the merchant side all we can see the difference directly in the customers profile but not in Shopifys accounting. So Shopify just shows that the merchant has a $10 liability instead of $5. Legally this is an issue for the merchant. This app has a lot to offer and great potential. However, until the store credit, loyalty rewards, and gift cards are separated and fully visible for the customer and for the merchants accounting, we just can't use this program.

I was very pleased with this app so far. We're using it to create bulk gift card codes so we can produce physical gift cards for distribution. The process is a little clunky as you have to get your bulk request manually approved before it can happen, but I understand their reasoning for that.

Had an issue after the easy install because I realized that for our customer base the app interface would need a little tweaking. Needed to buy the pro version for the customizations I would require. Support was pretty quick and very thorough.

Best technical assistance ...........................................................................

I have only just installed the app and am in the process of configuring it. I like what I've seen so far, but I'm only just now getting into it. I asked Support to remove the "Add To Cart" button from the Gift Card product and Eddie did that within a couple of minutes of my request. That was very fast support! I look forward to enabling other elements of the app as I learn more about them. I plan on updating my rating after getting a chance to use it for a bit. Our store is not live yet though so that may take a few weeks.

I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.

Great app, I love its features! I can modify the design of the gift cards without having to code. It has many options to choose from.