Rise.ai: Gift Cards & Loyalty

This is a great service. Right now, we use the Rise App during sale periods to execute on "Spend $x, get a $y store credit" promotions to increase AOV and encourage repurchase. It works very well and can be customized to match your branding. The team has been incredibly responsive and has helped us set up, execute and answered questions. They are adding new features constantly and continue to pack more value into the product. It's on the expensive side but it's easy to use and if used correctly, the ROI is positive. Recommend!

The staff support during my migration process has been nothing less than spectacular. I've had four different reps step in when the one I was working with was out, and everyone was on top of my account and ready to help, even before I was a paying subscriber! Itay was the final rep who performed my migration from Square to Shopify, and he went over and above to help me understand the process, and what benefits we could expect from using Rise.ai Gift Cards and Loyalty Programs. Highly recommended! Honestly, their features are so rich that it's even more complex than my company needs at this time, but I feel we will grow into using all features offered, in tandem with our awesome new Shopify site. Shopify has come a long way with app integration, and it truly is like an all-in-one, seamless experience, without feeling like many moving parts.

Every time I talk to their customer service team they are always so helpful and kind! Love the positive attitude and willingness to help. Very quick response time as well

Customers are loving the new feature and that we are giving back for their purchases. The customer service is responds super quick. Special thanks to Mark for going above and beyond. Also for not responding like a robot. Professional while also not treating me like I wasn't a number. Thanks again.

Shopify's native gift card app doesn't allow for scheduling and requires that that the gifter forward their receipt email to the giftee. Not the best gifting experience. Gift Wizard makes it possible for you to have those features AND stay in the lower Shopify plan until you grow. It was definitely a win for us.

Customer service is 5⭐️super friendly and fast. Thank you!

⭐⭐⭐⭐⭐AMAZING app!

We've been looking for something like this for ages! I wish we'd find out about it 2 years ago really, this app is hands-down the best gift card app out there.

They just made the whole gift card thing so easy to use and intuitive. It looks just like Shopify dashboard and they keep releasing new features all the time.

The support team answered all of our questions almost instantly and our customers LOVE gift cards haha. Pricing is a joke for the added value we get out of it. I really have nothing bad to say about this app.

Keep up the great work - highly recommended!

Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating for me that Shopify does not natively support many (what I would personally deem ‘necessary’) eCommerce features out of the box — store credit/gift cards being one of them. Because this type of thing is not included in a basic Shopify plan, we’re essentially forced to download a plethora of apps to support “additional” features. At its basic level, yes, Rise does what it “should”. I was a regular, $19.99 monthly-subscription paying customer for close to a year, maybe even more — even though every month I would definitely be paying more for the app than I would actually ever be getting out of it. However, I felt like having the gift card/store credit option was a necessity, so what choice did I have? I always have been (and unfortunately, still am) on the hunt to find a way to centrally manage details/status/tracking of both my Shopify and Etsy orders in one place. In an experimental attempt to do so, I imported my Etsy orders in bulk to my Shopify store without thinking twice about it affecting anything else. Shortly there after, I noticed a charge from Shopify for over $600! I was floored! How could I be charged that high of an amount without it being confirmed/authorized?! When I went in to the billing details, I noticed that the charge was from Rise. Immediately I uninstalled the app, contacted their support and Shopify support. Again, we’re not talking a measly $20 here... we’re talking... $600! Shopify support was great! They were very prompt and dedicated to helping me resolve the problem. The first response I got back from a Rise support member, however, was absolutely ridiculous. He claimed that they were doing me a “favor” and I actually should have been charged much more. Copy and pasted from the response: “Our pricing is based on total store orders, hence for each additional order above the plan limit, you'll be charged a fee. You're on the Starter plan which includes up to 100 total store orders per month ($0.2 extra charge per order). The past month you've had a total of 8,274 orders, which results in an overcharge of $1,654.80 So instead of charging you that amount, you were charged for the value of the monthly Premium plan.” Confused, I tried to explain that these were IMPORTED orders and there is absolutely no clear verbiage about this in their terms/plan details/etc. I exchanged a few more emails back and forth trying to defend my position while being bounced back and forth by at least 5-7 different support team members. Almost every response I got was from someone different. Finally, they concluded that I, in fact, WAS mis-charged and would be refunded. The literal next day (and obviously before I had gotten my money refunded back), I had another email from a different support member requesting that I remove my initial review — which really didn’t sit well with me. Mind you, my first contact with them was on April 8th. It is now May 19th and I had to send them ANOTHER email yesterday because they still have NOT refunded me. I will leave the other names unmentioned but Dana was the only support member that I feel was truly trying to provide me with any real “support”. So thank you, Dana. I do appreciate that you tried to help.

The Rise team have been incredibly helpful during a difficult period in time. See what one of our company directors wrote here: https://andrewcollier.com/2020/04/24/getting-good-at-giving-back-money/

At first impression the Rise Gift Card Loyalty Program is just what our non-profit organization was looking for. I will review further after I experience all the features but it appears to be a great program. What was even more exciting was the support i received when i had a few questions. Nadav provided what i would consider the highest level of support I've experienced from any application with opportunities to screen share and walk through my questions together. Five star all the way. Mike P.

The app is fantastic, exactly what i needed for our store and the support from Shalev was above and beyond.