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John, thank you for helping us out today. You were extremely helpful. We were looking for a good gift card app and this is by far the best.
Greatly appreciate your recognition of both our customer support and our product :)
Great and fast customer service who help you find solutions for your specific needs. App works just as promised.
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need further help with anything. :)
Eddie was very prompt in not only answering my questions but also executing a solution for my website.
Hi there,
We greatly appreciate the review. Patience is key when it comes to setting up a new app, and we're glad that Eddie was able to help you!
Reach out to us if you have any other questions :)
Since speaking with the Rise AI team I have reviewed and updated my original review of 1 star to 5 stars. The customer services and care of both Hila and Itay was 100% spot on and they deserve the 5 stars for that alone. I was originally disgruntled with the service and costs, but Rise AI swiftly resolved this for us and have gone above and beyond. It is refreshing to see this and it certainly has changed my opinion of them. I highly recommend the company based on their customer care.
Thank you so much for your feedback. Customer Service is our number 1 priority and we are glad we could fix your experience.
We hope to continue providing you the best experience possible :)
I like this app very much, great app for gift card and loyalty program, very useful and easy to set up. The customer service is great. They respond very fast and always help me solve my issues. Highly recommend to use this app
Hi there,
Thank you for the great review! We are happy to hear that you find our app useful and easy to setup.
Your feedback is very much appreciated!
I needed quite a lot of support to get this to work exactly as I wanted/needed.. but replies are so quick, and very helpful! Of all the apps I looked at, this did what we needed and I am really pleased. Thank you
I got a bit flummoxed when I first began working with the Rise GiftCard interface...and time was short with Christmas days away. Thankfully, Rise has great support and I was able to set up a google meeting and share screens. Dana was very helpful in getting me going including a small modification to my theme coding to adjust checkout buttons. I had a subsequent meeting with Dana to solidify my understanding and I'm all set! Great knowing the team at Rise is there if I need them. They have been very responsive! Thank you Dana!!
John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.
Hi WigentonCandleCo,
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Love it, does a great job with Loyalty & Rewards, just what we needed for migrating from a previous system
We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!
Itay and the rest of the Rise team provide fantastic service. They really go above and beyond to make sure that you're satisfied and taken care of. Thanks, team!
Hello there,
Thank you for your glowing review! We're glad to know that you're satisfied with the level of service we've provided. Please feel free to reach out should you need help with anything else!