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Inexplicable charges and inability to retrieve invoices to understand how the charges have been calculated despite having zero usage. No thanks.
Hi team,
It's Mark from the Rise.ai team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
Please notice that our pricing structure is based on total store orders. You can find all the details here - https://rise-ai.com/pricing. We would be happy to talk with you and understand how to make it even more clear so this won't happen again.
As our policy is 100% customer satisfaction - Please reach us at info@rise-ai.com or at +1 646 8786419 so we can talk.
I look forward to hearing from you.
Best,
Mark
The product allowed us to connect both of our stores E-Comm & Retail and the integration was seamless. The staff is very helpful as well.
We love the capabilities of this app for our gift card sales. And their customer support is very helpful!
great app I use this now for the holidays and it has increased my sales alot thankyou Giftwizard for making an amazing app.
Rise is awesome! Most of our users purchase with store credit and Rise solves our biggest issues with the built-in Shopify gift card system.
With Rise, our users can see their card balance and choose to use their linked Gift Card from their cart. They can also see their full Shopify gift card code on their account page.
We did have one small issue installing Rise on our site, but Roy from Rise was able to get the issue solved for us in less than 12 hours.
Thank you so much for this GREAT review! 🙏
We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊
Wow - really well-done app, easy to use and effective. Our team went through a lot of rewards apps and Rise is by far the best and most comprehensive for users. Definitely recommended for brands that want to create loyal customers. Store credit refund is a hit as well. I can see a lot of my customers using it. Would recommend!
Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
Super friendly team, very happy to help with any queries or concerns you have. Would definitely recommend.
Thank you for this positive review - we appreciate it 🙏
Keep up the good work with your Store Credit and Rewards Program!
love it
It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.
highly recommend
We’re so grateful for your 5-star review! We strive to offer the best experience possible, and your review tells us that we’re on the right path! 🤗
John was amazing....helped answers 1000 different questions i threw at him and ensured I was well serviced! Only been using the software for 48hrs and already seeing the value back to my business.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!
Gift Wizard have good concept.
The customer service is fast but sometimes misunderstand in communication. Still highly recommend.