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Great app, easy to use. Helpful and speedy customer support
Fast response time from the Team when you need it a solution. This is a great app, highly recommend!
Thank you for this awesome review.
Our goal is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Itay and his team have been incredibly helpful in getting us set up to issue store credit to our employees. They work with you to find or create solutions to existing or potential issues that could come up. We are very happy to be working with them.
We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!
Very Responsive Support from the Rise team. Very easy to setup and looking forward to increasing revenue with this app.
Thank you so much for this great review. We all really appreciate it 🙌
It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains.
Being a small company with a start up mentality, we need more than just apps, we need partners. Rise's functionality met our needs and the Rise team have been great partners to help solve problems. We launched quickly and immediately saw results with an easy customer experience. Coming enhancements will solve more of our challenges and we are looking forward in leveraging the app to grow our business.
Thank you so much for this GREAT review! 🙏
We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome too 😊
We use this app for gift cards and we really love the feature so far. Eddie was great helping me set things up. He was very fast and had answers to all my questions.
Thank you for this awesome review and welcome aborad - your success is our success 🙏
Good luck with your Store Credit and Rewards Program.
We upgraded our loyalty program with Rise.ai and love all the new features offered! Customer support has also been super helpful and responsive with any migration issues
Yay! We are delighted to know that you are loving our features! Thank you!
Should you require assistance with anything in the future, please do not hesitate to reach out.
4 starts only because the customer doesn't have the freedom to choose the amount of $ to gift. The gift card value is pre-set by the store owner. Overall, the app has worked fine for my store and the support team member, Ari, has been of great help when I've had questions! :)
We love working with Ari at GiftWizard! Initially we ran into quite a few bugs, but Ari was always quick to respond to our needs. But now that the kinks are worked out, GiftWizard works like a breeze. Once we customized the settings to reflect our brand, all we had to do is watch the app work for us. The process is automated from beginning to end, sending emails at every step of the way keeping us and the customer up to date on the gifting progress. There are no worries about losing track of the order at all. GiftWizard is simple to use whether you are the customer or the merchant. The customer service is amazing too; fast and on point. Great job Ari!