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It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..
Hey team,
It's Mark from the Rise team.
Thank you for bringing this matter to our attention. Your feedback helped us get better!
Our team wae looking into this and it seems like a minor setup problem we can help you with. Just ping us and we'll help you to launch your gift card program.
You may reach us anytime at info@rise.ai or at +1 646 8786419.
Have a great day!
Best,
Mark
Great customer service!Nice product,like it! I will recommend it for my friends,let's try it!
good,good,lol
Absolutely essential for stores that want a strong gift card program.
We're still in the process of migrating to Shopify and weren't satisfied with the basic gift card system.
I'm very impressed with this service - great management dashboard and upgraded gift card capabilities.
So far, I really love this app! It has easy setup, tons of free options and plenty of room to grow! I want to use this app to provide automatic cash incentives to my customers.
The plans are priced fair. Little effort on our end and great email templates and plans.
I think they could improve with more cashback options, but my overall experience using the app so far is really good.
Wonderful app! so quick and easy to use, the customer service is amazing so friendly and helpful! would highly recommend
Got it installed and live in 1.5 hours. Art was extremely helpful and responsive!
Great app and awesome quick and friendly support so far! Great alternative for gift cards if you don't want to upgrade your Shopify account.
I really like this app, I had a problem when selecting the images that i wanted but the customer service was "EXCELLENT" and my problem was solved. I really fin easy to use this app
Thank you so much for this review! 🙏
We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊
So far so good. It is a great app with lots of unique features. We decided to use this app instead of point based loyalty apps. Easy to use, too and very friendly and prompt customer support.
Thank you for this great review 🙏
Good luck with your new Store Credit and Rewards Program - enjoy!
Great experience for install and use this app for our e-commerce business as a coffee roaster. The customer service is very helpful to get instantly guidance.
Hello!
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)