评论 (1,090)

整体评分
4.8
每个评分等级的数量
  • 92% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
编辑时间:2019年11月25日

UPDATED: Support reached out to me and I was able to fix what was wrong. I'm updating to 4 stars until I can get some real-life use out of the app. I want to see if my customers experience what they should. So far, so good though.

I am confused on how this app got so many good reviews. I've been back and forth with support for a month, over a number of issues - all related to the loyalty portion of the app. The workflows are not easy to use if you have anything beyond the basics. The 2 main things we wanted to do - issue store credit for X number of bags of coffee purchased and limit the workflow to specific collections - are not available right now. There are work arounds but they are cumbersome. I placed a number of test orders today (not thru the app; these were actual orders out of my own pocket) and nothing happens. Currently awaiting an answer to my cry for help from Support one last time. I did give 2 stars because Support is fairly responsive and helpful but I don't feel like my needs are over the top and yet I can't get this to work. Could be user error - if support takes care of my issues and gets me up and running today, I will update my review. Otherwise, I will need to cancel; too much time and money wasted so far.

Currency Coffee Co
美国
大约3年 人在使用应用
Rise.ai已回复 2019年11月28日

Thank you so much for the review, and good luck with your new Store Credit and Rewards Program :)

编辑时间:2022年2月28日

Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.

Explorado Market
美国
接近3年 人在使用应用
Rise.ai已回复 2019年12月10日

Thank you for this awesome review and welcome aborad - your success is our success 🙏

Good luck with your Store Credit and Rewards Program.

2023年6月16日

A great user friendly app to get your loyalty program off the ground. There are a number of video tutorials available on their YouTube channel that I found very helpful when learning how to make our flows. Eddie on the support team was a rock star and was super helpful and attentive!

APOTHEKE
美国
接近3年 人在使用应用
Rise.ai已回复 2023年6月21日

We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!

编辑时间:2022年4月27日

Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.

Yam PL
波兰
2年多 人在使用应用
Rise.ai已回复 2021年12月19日

Hi there,

I understand that Hila from our team helped you so the correct currency displays :)

Please let us know if there's anything else we can assist with!

2018年11月1日

This app does what it says on the tin and has a great support team on hand to help. I would recommend

MERUMAYA®
英国
2年多 人在使用应用
2022年3月2日

I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.

Amy Head Cosmetics
美国
2年多 人在使用应用
Rise.ai已回复 2022年3月29日

Hi there,

Glad to hear that you are liking our features! This type of feedback motivates us to keep moving forward, to make our app as best as possible.

Thank you so much!

2019年11月14日

Installed this app for their store credit features and it has integrated very well into our store. Nadav was very helpful with setup and quickly responded to any questions I might have had.

Ultimate Autographs
美国
2年多 人在使用应用
Rise.ai已回复 2019年11月20日

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Gift Cards Program!

2022年1月27日

The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!

RoC® Skincare
美国
大约2年 人在使用应用
Rise.ai已回复 2022年3月29日

Hi there,

Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!

编辑时间:2022年1月8日

Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.

Nutmeg Games
美国
接近2年 人在使用应用
Rise.ai已回复 2021年8月2日

Hi there,

Keren here :) Our customer support team has tried to reach out to you. Please be in touch with us at info@rise.ai with your availability for a conversation and best contact number - customer satisfaction is our number 1 priority and we'd like to ensure we resolve this fairly.

Regarding pricing, our plans are structured according to business size. This makes it easer for businesses to determine which plan is best for them.

How do we measure business size? According to the total number of store orders processed per month.

If your orders exceed the amount included in your plan, then there is an additional fee per order. This is explained on our Pricing Page - https://rise.ai/pricing

For any billing questions, please reach out to our customer support team. We can also help with recommending the most cost-effective plan for your business.

Looking forward to hearing from you so we can sort this out.

All the best,
Keren

2021年11月18日

We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!

Three Bird Nest
美国
接近2年 人在使用应用
Rise.ai已回复 2021年11月21日

Thank you for the review. We are glad you had a great customer support experience with Pauline and the entire team! Thanks for choosing Rise!