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Great service. Super responsive and problem solving. Highly recomend.
It's impossible to cancel your account and plan - they make it really hard for you.
Hey - Yishai from the Rise team here.
Rise, like all official Shopify apps, can be uninstalled within your "App and sales channels" settings page on the Shopify admin.
I can see that our support assisted you with this within a few minutes of reaching out. If there are still any ongoing issues we would be more than happy to continue assisting you on our existing thread.
We've been a fan of Rise. The customer service is responsive, the platform is easy to configure, and the integrations are good.
I'd say our move to Rise from Smile has been good. It is more clear than Rewards points for our customers, and a unified tool for gift cards, store credit, and rewards is nice. And it's more cost-effective, which matters a lot to us.
Emilie was very clear and helpful when helping me set up rise.ai. Highly recommend working with her
I installed this app a couple of days ago, and it is excellent as we have been looking for a way to manage store credit and loyalty all in one place while utilizing Shopify's legacy account creation. The service level of assisting with the setup has been fantastic. Thank you, Junalou (Customer Rep), for your excellent customer service:). UPDATE: we have been using this app for about six weeks, which is fantastic. Yesterday, we upgraded to Pro to get the One-Click Apply button, and I had an issue trying to get it to work. John(Customer Rep) not only got it to work but recommended a better way to execute it. He is a Rock Star. The Customer Service here is top-notch! Another day and another excellent customer service interaction. This time it was Eddie. This team is awesome:)
I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers.
Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT!
Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool.
For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.
We've been using the Rise AI loyalty app for over a year now, and I couldn’t be happier with the results! We recently revamped our employee loyalty program, and switching to Rise AI has truly been a game-changer.
The bulk upload feature is fantastic. Plus, Itay has been incredibly supportive throughout the entire process
Thanks to Rise Ai, our loyalty program is now more effective and engaging than ever. Highly recommend it to anyone looking to enhance their employee recognition initiatives! Thank you, Rise Ai!
External application to Shopify, limited functions, not intuitive and expensive. I found better and cheaper for Cashback + loyalty
Hi there, Rise.ai has been part of the Shopify ecosystem for many years, proudly supporting thousands of brands of all sizes. As a long-standing Shopify & Shopify Plus certified app, we’re focused on helping merchants build long-term customer engagement.
Rise offers robust tools for cashback, rewards, refunds, compensation, gift cards, and more - backed by deep platform integration and proven success across the ecosystem. Some of these functionalities (like multi-store credit) require a dedicated space outside a specific store's Shopify admin which is why our app opens in a external window.
We’d be happy to learn more about your needs and explore how Rise can support your goals!
Eddie helped me get the rewards page running in less than 24 hours! My questions were answered every step of the way!
Emilie from the support team is extremely helpful!