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Great app. Had a couple of minor technical issues but Ari resolved these incredibly quickly. Very impressed with the service and hoping my customers find it helpful. Thankyou.
I contacted support with a question. Eddie replied within minutes and took the time to address all my issues. Really appreciate all the help!
Hi Global Village Kailua Boutique,
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.
Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
Updating my review: they heard the feedback about overbranding their logo all over everything and changed this! I do think this is the best software on the market for loyalty + store credits etc, good functions and it's a comprehensive suite.
Hi there,
We're sorry that you didn't have the best possible customer experience. Hila from our team has tried to be in touch with you directly to clarify how our plans work and what is included.
We do offer a 7-day free trial and we offer both monthly or annual subscription options :) Full pricing details can be viewed here: https://rise.ai/pricing
I see that you've uninstalled and re-installed a couple of times which may have prevented the trial from being applied. We can help with this!
Regarding whitelabeling/Rise logo, our Pro plan is $159.99 or $199.99 per month (depending which plan you select) which allows for the Rise.ai logo to be removed from all assets.
Our Premium plan is $479.99 or $499.99 per month and includes removing the Rise logo from all emails.
Please be in touch with Hila or reach out to us at info@rise.ai so we can clarify everything.
All the best
The GiftWizard team has been incredibly supportive & helpful all along the way, informing us of updates & new features when needed as well as replying promptly to any requests we may have had in the meantime. Ari has been infinitely responsive & attentive from the very beginning. The gifting system makes things easy for customers to place orders for friends & family, we definitely recommend it if you're looking for a great gifting feature or a pay-it-forward type of option. :)
These are hard times. It's not easy for anyone to work now in Italy and in the rest of the world, but Rise can help our business a lot. This is the mission of this amazing company. The app is great, the support is great, I don't need anything else. Thank you Rise and thank you Mr Miron.
Hi Manuel,
It's Mark fro the Rise.ai team.
Actually, we did grant you the trial period so you could test the Pro version of this app. I just checked and it did start on August 1st.
The display might be different (because of the way our system built) but this is what our backend information says. We always try to help our merchants, especially during these times 🙏
Feel free to reach out at info@rise.ai or to call us.
This is a great service. Right now, we use the Rise App during sale periods to execute on "Spend $x, get a $y store credit" promotions to increase AOV and encourage repurchase. It works very well and can be customized to match your branding. The team has been incredibly responsive and has helped us set up, execute and answered questions. They are adding new features constantly and continue to pack more value into the product. It's on the expensive side but it's easy to use and if used correctly, the ROI is positive. Recommend!
Thank you for this great review - we appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit and Rewards Program
Every time I talk to their customer service team they are always so helpful and kind! Love the positive attitude and willingness to help. Very quick response time as well
Customers are loving the new feature and that we are giving back for their purchases. The customer service is responds super quick. Special thanks to Mark for going above and beyond. Also for not responding like a robot. Professional while also not treating me like I wasn't a number. Thanks again.
Thank you for your review. Our support team is always here to help and we definitely try to treat all of our merchants as friends, colleagues and people ✨
Please let us know if we can help with anything else.
Shopify's native gift card app doesn't allow for scheduling and requires that that the gifter forward their receipt email to the giftee. Not the best gifting experience. Gift Wizard makes it possible for you to have those features AND stay in the lower Shopify plan until you grow. It was definitely a win for us.
Customer service is 5⭐️super friendly and fast. Thank you!