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We have partnered with Rise.ai for their comprehensive rewards program. So far we have issued store credit to several hundred customers we had not seen in a long while in a Re-engagement campaign. We will also be sending out Store Credit to our VIPs who have earned benefits. Seems to handle our needs quite smoothly.
Thank you so much for this great review.
We all really appreciate it 🙌
We are using this app to allow customers to purchase gifts and send their friends and families eCards. Their app is very robust and their customer service is top notch - they're happy to have calls to scope out your requirements and help you do what you need to do. Roy in particular is great to work with!
Thank you for the review and for recommending our app :)
Good luck with your Gift Cards and Rewards Program ✊
I trialed the app but needed some help customising the card. Roy was amazing, helped me within five minutes and on a Sunday too, ten out of ten for customer support, thanks Roy, regards Gareth
Thank you so much for your kind review :)
Our merchants' success is our success.
We haven´t used Rise for that long yet, but the setup is easy and the customer support is fast and very helpful! We are super happy with Rise so far, and our customers seem to love the solution as well.
App is easy to use and allowed us to migrate existing gift cards over to Shopify/Rise seamlessly. Customer service is also top notch, replies are always super prompt and helpful! Would recommend for sure.
Hi there,
Thank you for your feedback and we're happy we were able to help with your migration!
Please reach out to us at any time if there is anything else we can assist you with.
Prompt feedback with detail support
Thank you for the review! We are delighted to know that you were able to get the required assistance.
Hit us up if you need help with anything else. :)
Great, fast customer service. They responded, within one minute! Eddie solved my problem right away, and was super nice, and relatable! A pleasure to work with!
We're glad to know that you had a positive experience!
Should you require assistance with anything in the future, our friendly support team would be ready to help! :)
Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).
Building loyalty program never been easier! The best part is the customer service team that is always be there to make sure all issues are resolved quickly.
Thank you for this amazing feedback! We are delighted to know that you are finding it easy to setup your Loyalty Program.
Such an easy app to use, any questions I had were answered almost immediately by the team. Great service all round
Hi there,
We're glad that your questions were answered by our support team in a timely manner. If there's anyting else that you need, please do not hesitate to reach out.
Thank you so much!