Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

April 8, 2024

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

SULLIOS
United Kingdom
3 months using the app
April 2, 2024

their customer service is extremely helpful and quick to respond!

Hope & Henry
United States
Over 5 years using the app
February 2, 2024

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

Ethical Grace
Italy
About 2 years using the app
Rise.ai replied February 20, 2024

Thank you so much for taking the time to leave us this amazing review. If you need help with anything, please do not hesitate to reach out!

January 11, 2024

Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.

SNOW® Oral Care
United States
About 5 years using the app
Rise.ai replied February 20, 2024

Thank you for your review! We are glad that Eddie was able to help you out in a timely manner.

We're here if you need further assistance on anything else! :)

March 6, 2024

Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.

Homeoanimo
Canada
Over 3 years using the app
February 13, 2024

Eddie was fantastic to work with! Resolved our question/issue quick

Proven Winners Direct
United States
About 3 years using the app
March 6, 2024

Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated

ABC Animals
Sweden
7 months using the app
January 22, 2024

Great, easy to use App and very helpful customer support when needed

The Vault Pro Scooters
United States
About 2 years using the app
Rise.ai replied February 20, 2024

Thank you so much for your review!

We are pleased to know that you have received immediate assistance from the team.:)

January 18, 2024

Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.

BAM Good Bricks
United States
9 days using the app
Rise.ai replied February 20, 2024

Hi there,

Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!

December 20, 2023

Great customer service, very quick to reply and helped solve my issue in a matter of minutes, thank you!

Farm Fresh Meals
United States
About 5 years using the app
Rise.ai replied February 20, 2024

Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, do not hesitate to reach out!