The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This is a great app. We were looking for a gift card solution that would offer more and this one's features are great. We especially like that we can add our own custom greeting card designs and that users can schedule the delivery of their gift cards.
We'd love to be able to customise more of the fonts and colours to bring the app in line with our site's look and feel but this isn't a deal breaker.
Thank you so much for the review, and good luck with your new reengagement platform.
Thanks for the suggestion - we love customer feedback! Wait for our next release because new fonts are on their way. Please update the review once you get the results ;)
Sol le Luna Closet
Preparing to launch my store, the e-gift service works wonders and you can add your personal touch too..
Thank you so much for the review, and good luck with your new Store Credit and Rewards Program! Just don't forget to come back and update once you get the results ;)
At Serve Coffee, we believe in better coffee for our clients and improved lives for those at origin. We also think that coffee makes a great gift that coffee lover's can enjoy every day. Gift Wizard makes gift giving very easy for our clients.
While support is remote, the support staff has been very helpful.
Very quick customer service! They respond to our inquiries within hours and make changes to address our needs.
Field to Cup
UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.
We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.
Very good product. Super attractive for our customers. Easy to sell and fulfill by the customers. Great also by the different possibilities to send the card, use incentives...
The team is working on modifications to use the cards and egifts in other language.
Good reactivity of the team with the chat...
This app does what it says on the tin and has a great support team on hand to help. I would recommend
After some initial communication problems the team at Gift Wizard have been very helpful and sorted out the app so that it is working extremely well and we are very impressed with the way it works.
4 starts only because the customer doesn't have the freedom to choose the amount of $ to gift. The gift card value is pre-set by the store owner. Overall, the app has worked fine for my store and the support team member, Ari, has been of great help when I've had questions! :)
I contacted the support regarding my issue. And they got back to me very promptly and helped me to resolve the issue until it's done. Now, I look forward to seeing the app work on my site.