Rise.ai: Gift Cards & Loyalty , 1,069 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.
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Quick to install, gave us exactly what we needed and great customer service guys who helped me with a few tweaks i wanted to make. Highly recommend!
This app is really easy to set up, and very effective from a customer point of view. Plus the merchant is extremely responsive and helpful with questions, and customisation.
Overall the gift card feature is a better experience from a customer point of view, compared to the gift card product already included in Shopify. Hila, Roy and Ari have been very helpful to have the gift card product launched on our site, and they only take about a day to respond.
Thank you so much for this great review. We're so happy you love it 🙏
Enjoy your Gift Card and Rewards Program - you're awesome 😊
Amazing app with incredible customer service. The solutions Rise provides are exactly what we were looking for. Thank you for the great product!
Thank you for this awesome review - your success is our success 🙏
Good luck with your Store Credit and Gift Cards Program!
Love the app and that it allows your customer to send gift cards as a gift straight to their recipient and even schedule a date to do so! I had an issue with the functionality initially but Hila was so quick to fix and the app is performing well in our store! Thank you Hila for your amazing and friendly support!
Thank you so much for this great review. We're so happy you love Rise.ai 🙏
Enjoy your Gift Card and Rewards Program - you're awesome 😊
We used this app to send electronic gift cards during the holidays, and it has been seamless. The team is super helpful and responsive to questions. Highly recommend the app.
Thank you so much for this great review! 🙏
We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊
Pretty cool tool to simplify the Gifting option. Ari's customer service is outstanding. Very responsive and open to customization requests with a tight turnaround time. Would recommend to anyone looking to a simple solution to add the gifting option.
Very easy features and the support is very quick. We use Rise for gift card and creating discount codes.
Thank you for your review!
We are thrilled to know that our app is helping you with your business.
Please feel free to contact us if you need further help or have additional questions.
At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.
Hi Stephen,
It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
First of all, I wanted to say we are deeply sorry for any inconvenience we caused.
Our pricing structure is based on total store orders and on features. You can see all the details here - https://rise-ai.com/pricing and on the pricing page itself. We're sorry you found it confusing, and that you didn't fully understand how the charges apply. Just as a safety measure, we will implement fixes to make this even more clear.
In any case, as our policy is 100% customer satisfaction I'd love to talk with you and give you more details. You may reach us anytime at info@rise.ai or at +1 646 8786419.
I look forward to hearing from you.
Best,
Mark
LOVIN IT!!!! Gotta jump in and market it more for our customers ;)