May not be suitable for small businesses. The app itself is very intuitive, feature rich and customisable. However, please be aware of the pricing structure - which caused me confusion / shock. Plan costs (and additional fees) are NOT based on total orders of Gift Cards or plugin-based transactions. But rather your store's total transactions. So if you have a busy online store with hundreds of standard orders monthly, but sell zero Gift Cards, you will be charged regardless - and these charges can quickly add up. Again, feature rich well made app with good support. But 100% not suitable for this small business...
Santa Barbara Hives
If you are a retail store or extremely high volume store that needs to constantly issue credits/gift cards to customers then this might be for you. We found it looking for "loyalty" programs and found that at $600 for the year it was extremely bare bones and did not fit our business at all. All sorts of features available if you pay more but for a basic rewards, loyalty building app I would steer clear of this one.
It is Mark from the Rise.ai team.
We’re sorry your experience didn’t match your expectations. Your feedback helps us get better!
However, we do have a $19/mo plan, which includes all of our basic Gift Cards, Store Credit and Loyalty services.
As our policy is 100% customer satisfaction you can reach us at firstname.lastname@example.org or at +1 646 8786419 so we could talk.
Lush Labels 4 Less
Really, really good customer support. Unfortunately, this app still needs some tweaking as it really messed up our Home page at www.lushlabels.co.uk and also the product pages - a huge pop up kept appearing and crashing the page from loading properly.
I'm sure one day it will be good and its a great idea but didn't work for us.
While the customer support was great (still is), we are sorry that during 2015 your experience with our app didn’t quite match your expectations. Today, we work with thousands of satisfied merchants who are getting amazing ROI using our tools.
Feel free to reach out anytime at email@example.com or at +1 646 8786419.