The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I was very pleased with this app so far. We're using it to create bulk gift card codes so we can produce physical gift cards for distribution. The process is a little clunky as you have to get your bulk request manually approved before it can happen, but I understand their reasoning for that.
Thanks for the review! We are in the process of updating our bulk feature so this feedback is helpful :) For now, we first check that your bulk gift card requests are uploaded correctly so the process runs smoothly.
Sturdy By Design
Customer support helped me sort out an issue with the way my gift cards were presented and were great to work with
The Lazy Gourmet
I use this app to help me manage all my gift card options. Its a great product and enables to generate additional revenue easily
This app seems great and so far I am very happy with it's potential and the quality of the customer support
John at rise.ai was extremely helpful! He quickly got back to me with a very thorough explanation of how to resolve my issue. Love this app and highly recommend!
Easy to set up and helpful team! Works great.
To use all features it gets a bit expensive for a small company like mine.
It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains.
Eminent Beauty System
We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit.
easy to use and a well thought out loyalty program. Its a little expencive if you want to remove their branding, but everything else is perfect!
Really easy to use - yet to implement on our store yet but the team area all v helpful. Very excited to get our programme up and running in the new year