Rise.ai: Gift Cards & Loyalty , 998 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
Edited March 28, 2023

Very professional and quick in solving any errors, I recommend reaching out to them as their CEO is very direct and to the point before putting up a complaint. Thanks for the help.

NutriGain™
United States
Time spent using app: 11 months
Rise.ai replied March 29, 2023

Thanks for your feedback! It gives us much pleasure to know that we were able to provide you with the assistance you need. Our support team is always available to assist you if you need help! Cheers :)

March 23, 2023

This is an excellent app, and the customer service is 5 stars. They are quick to respond to any questions I have. The loyalty credit has been a great selling point for our customers, and has helped increase our AOV and return rate.

The Mod Cabin
United States
Time spent using app: 7 months
Rise.ai replied March 29, 2023

Thank you for your review! We are all so happy that our support service can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to reach out. We are always ready to support you!

March 21, 2023

We have been using this app for over 3 years now on our main shopify store. It is a great app and works extremely well. Recently we integrated the app into our Shopify POS and had a couple of technical hurdles. John was able to assist and gave precise instructions how to make the necessary changes. Great friendly service.

Maskscara
South Africa
Time spent using app: Over 2 years
Rise.ai replied March 22, 2023

We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!

March 21, 2023

This is an absolute must download for stores looking to offer a clean & clear loyalty program for their customers. It's easy to use on the front & back ends of the site, works really well, and has a broad range of options. Beyond that, the team is what sets Rise.ai apart. They are responsive, helpful, friendly, and get quick results. 10/10 recommend!

Love that Bag etc - Preowned Designer Fashions
Canada
Time spent using app: About 2 years
Rise.ai replied March 22, 2023

We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!

March 20, 2023

Been loving the app so far to help with my store credit. So easy to use and customer service is also amazing a quick to help with anything.

Perfect Wear
United States
Time spent using app: 7 days
Rise.ai replied March 22, 2023

Hi there,

Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need further help with anything. :)

March 20, 2023

Hilda was extremely helpful in helping me set up a workflow that met my store's needs. She was understanding and worked quickly.

Madison's Niche
United States
Time spent using app: Almost 3 years
Rise.ai replied March 22, 2023

Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)

March 15, 2023

Someone hacked our rewards program and I panicked and went on the messenger and figured I would never hear from anyone.

within a few minutes, Eddie hopped on, and was super informative and so attentive. Not only did Eddie help us yesterday, but I wrote him again today, and he knew the case from yesterday and continued to help. I thought that was really great, because he already understood what was happening. WE are really impressed with this app, and their customer service.

Soap & Paper Factory
United States
Time spent using app: Over 2 years
Rise.ai replied March 20, 2023

Hi there,

We are delighted to hear that this issue was sorted out immediately with Eddie's help. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime. Cheers!

March 8, 2023

John has been incredibly helpful in answering my MANY questions. Very grateful for the support in getting this set up. We moved across from another loyalty platform with over 35k users and it was pretty stressful worrying how it would all work. Rise team have been so helpful in making the process stress free and creating a smooth hand over.

AYM
United Kingdom
Time spent using app: About 2 months
Rise.ai replied March 15, 2023

Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success for you and your business!

March 7, 2023

Itay and his team have been incredibly helpful in getting us set up to issue store credit to our employees. They work with you to find or create solutions to existing or potential issues that could come up. We are very happy to be working with them.

Lost Boys Loot Shop
United States
Time spent using app: 22 days
Rise.ai replied March 15, 2023

We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!

March 5, 2023

Great experience for install and use this app for our e-commerce business as a coffee roaster. The customer service is very helpful to get instantly guidance.

SUNDAY MORNING COFFEE COMPANY
United States
Time spent using app: 7 days
Rise.ai replied March 15, 2023

Hello!

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!

Your feedback is very much appreciated! :)