Avis (44)

Note globale
4,4
Nombre d’avis par note
  • 73 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 23 % des avis sont des avis à 1 étoiles
1 mai 2020

I spent hours upon installing because overall the system is great and what I was looking for, Just to find out upon finishing and testing it out, that you can only have one gift per purchase. and not several level gifts with each order amount milestone. Why would anyone want it like this?

Aronia Vital
Suisse
Plus de 3 ans d’utilisation de l’application
Modifié le 18 octobre 2017

Not easy set up .. took way too long for customer services to respond to slips, after accepting payment for the app. They were rude and didn't display clearly how app works, they were terribly rude and eventually found out the app doesn't do what we need it to. Disappointing definitely WOULD NOT RECOMMEND.

Cochine
R.A.S. chinoise de Hong Kong
15 jours d’utilisation de l’application
29 mai 2017

There are no clear step by step instruction videos or pdf. It is impossible to get it set up and working. I did submit a support ticket and they did respond within 24 hours but I would have to send a dozen tickets to maybe get it to work. Until they make some clear detailed installation instructions I would NOT recommend installing this app. I have already spent 1 day and since only a 3 day trial and I would spend 3 more trying to figure it out I will be uninstalling this app.

Coffeetealove
États-Unis
2 jours d’utilisation de l’application
28 juin 2017

Awful customer service. I have sent multiple tickets requesting help with no luck. They claim to have the best customer service when in actual fact it is non-existent. I feel they make you get the app, make you wait 3 days until you are charge and then make some cash and leave you hanging.

The instructions are extremely vague and unclear. What seems to be a great demo is a sloppy app. Fix up, work on customer service and maybe I would reconsider this app.

1/5 is generous. I'd give negative five if I could.

So Grammy
Royaume-Uni
Environ 21 heures d’utilisation de l’application
2 décembre 2019

I feel harassed by their incessant emailing when I've already responded to the first ticket that I have already uninstalled the app!! But NO ONE responds to acknowledge that fact and continues to email me to see if I needed helped or have any questions about the app. I don't know HOW TO GET THEM TO STOP INVADING MY INBOX.

esselleSF
États-Unis
Environ 4 heures d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 20 décembre 2019

Hi, Thank you for the review.
Apologies, if you felt harassed with the normal followup email sent from our end.
We have a process to followup the clients just to know the reason for the app uninstall, so that we can assist them and let their store running.
We have opted you out from the email list and you wont receive any email from our end.

23 juillet 2018

App creates PRODUCTS automatically and they do not warn in App Documentation. It is not easy to use.

San Saru
Espagne
Environ 3 heures d’utilisation de l’application
8 décembre 2019

i install the app but my store got all messed up. Warning dont install it if you dont know what your doing with codes

Firedepend
Canada
Environ une heure d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 20 décembre 2019

Hi, Thank you for the review.
Apologies that the app code created a mess, but we are trying to get in touch to sort this. Please respond to the support emails.
Looking forward to hearing from you.

28 février 2018

Bad, sloppy installation instructions. Don't bother.

Hail Boutique
États-Unis
18 minutes d’utilisation de l’application
23 octobre 2020

Same experience as the below negative reviews. I installed this app and did not feel confident at all with their guide requiring code edits, I uninstalled the app and have been bombarded ever since by an incessant amount of emails, I have emailed them multiple times to remove my details and no follow up. I am receiving the same infuriating email today for the 7th time in a row. Upon uninstalling the app, an email landed in my spam folder a week later requesting that I respond to request removal of "additional data" which is a breach of shopify appstore, the email was formatted in such a way that there was no reply to email. None of the emails I receive have an unsubscribe link. Extremely concerned by the practices of this shopify app developer and what they do with my data. Will be filing a complaint with shopify.

Loveoutlet
Royaume-Uni
13 minutes d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 23 octobre 2020

Hi, Thank you for the review.
Apologies, if you are disturbed with the normal followup email sent from our end.
We have a process to followup the clients just to know the reason for the app uninstall, so we can help them.
We have opted you out from the email list and you wont receive any email from our end.

29 juin 2020

If you install this app you'll be added to a mailing list that start as soon as you uninstall - No "unsubscribe" link on it. If I receive one more I'll report you guys

CARRON PARIS
France
5 minutes d’utilisation de l’application
Webkul Software Pvt Ltd a répondu 29 juin 2020

Hi, Please excuse us for this.
We have a process to followup the clients just to know the reason for the app uninstall, so that we can assist them and let their store running.
We have opted you out from the mailing list now.