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(added later: please when using this app, do not forget to check functionality after updates or changes to your theme. We also payed for many months when Gift Reggie was not working) I understand everyone gave this app a 5-star rate because of fast respons and good solutions from support. But isn't the fact that this many people needed support (often) something to be aware of? We had.. hiccup after hiccup after hiccup and yes, they replied fast and had solutions but we decided to uninstall the app. Including the fact that after removing the app, the button "add product to registry" was left with each product on the website. Just to end it the way we started :P
Hello, I'm sorry to hear that you had a bad experience with Gift Reggie. We pride ourselves on providing good support, and appreciate you acknowledging that. It is true that some theme upgrades require re-uploading the registry button assets, which we hopefully make easy from the setup page in the app. Some themes require more effort to integrate, and our team is always ready to help by chat, email or phone if you would like to give us another shot. Reviewing your ticket history, it seems we were able to solve the handful of tickets submitted over the years, I am sure we can get everything working perfectly.
Customer service is not super helpful when their website app is down and condescending tone to us as a customer. Not impressed. I am one of the people that reported the down app and it was down for more than 45 minutes but that is not what their email reports and I don't feel it is accurate.
As a small business, this app is of a great potential. However, not practical at all. Desktop & mobile versions are different. Desktop version for instance, you have to click on each product to add to cart while mobile version has an add to cart next to each product. The team is reactive but It's a pity you have to pay USD300 if you wish to improve their template when really the initial issue is their app isn't practical to begin with. I put 2 stars as still is a very basic but affordable option until I can shift to a better, smoother app.