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I am very happy with the response time and dedicated customer service. They are easy to communicate with and went above and beyond to make sure the app was compliant with the existing apps running in my shop. Great service! Highly recommend!
This app is exactly what I needed and so easy to set up. I needed some help with a small issue to tailor it to my site and Soner was so helpful and quick in responding. It’s perfect for my needs. Highly recommended!
Awful app but even worse when it comes to support. Charged three times for October 2020 subscription ($22.97), deleted the app because it didn't work properly and the developer is refusing any refunds. I can afford it but it is still stealing my money. Install at your own risk. As a backup to my complaint here is a copy of the email from Shopify Support confirming all the charges, this app producer's refusal to allow a refund for the THREE subscriptions and his harassing manner..... Katie B (Shopify) Nov 3, 2020, 7:02 EST Hey Rodney,
Katie here from Shopify support, just following up in regards to your ticket; refund request. Thank you for your patience while I get this sorted for you and I hope you're having a good day!
I talked with the developer and they have declined the request for a refund, I had even put this forward to our partner support team and there isn't anything that can be done on the basis that the developer declined the refund which makes it so the system can not allow me to push one through for you. I know this isn't what you were hoping for and I understand how long this whole process has taken for you and for that I truly do empathize.
I took a look over the emails you sent me and I can agree that things weren't the most professional on the developers end for sure. Because of this I have escalated this to our Partner support team where they are going to file a complaint with the app developer on your behalf.
I apologize that there isn't anything further that can be done and I really do appreciate you giving me the time and a chance to try to get this sorted for you. With all being said and done I do hope you have a great day.
Cheers, Katie Shopify Support Advisor
Hi Carol & Company,
Thank you for the review. We have no idea what kind of !REASON! you have but you are not telling the truths and you know that. You are asking for a refund for something you didn't pay. As you can see in your invoice. We are totally ok to arrange a refund 2 times more if you can prove it($22.97) with your invoice.
Here is The answer from Shopify support. "not sure where the $22.97 amount is coming from"
https://www.screencast.com/t/zV94ytA0
You say "NO support" but as you can see here we answered you in 9 minutes with 2 options. We can help or refund.
You can see it here:
https://www.screencast.com/t/wiT1wsNL
You didn't answer and the next day with a polite note you uninstall the app and left the review.
here is your "polite" response:
https://www.screencast.com/t/Ft5e7YPhM
And you say that we charged you 3 times, you know also this is not true. You charged only once and you can see it in your invoice:
So nothing like you said.
Please let me know if you have any further questions.
Have a good one.
These guys get high marks for their support ... we needed a few modifications and they responded on the weekend, and by Monday morning they created some custom code to make it work for us. Thank you!
Easy install and needed some help immediately. They responded very quickly so that I was up and running within 30 minutes of install. So far it is working great and is exactly what we needed!
Love this app! Soner provided knowledgeable service and speedy support in helping to customize our gift wrap style options. We've had the app installed for less than 48 hours and have already received several gift wrap orders. Having the gift wrap option visible and easily accessible on the product page is making a positive impact. Thanks very much!
Deborah @ Clothed with Truth
I just purchased this app and ran into a little issue. Soner was quick to respond and got everything working great. Thank you! Like the customization options. ETA: After using the app for a while, I just want to update to let others know you can use it for so much more than a gift wrap app. We launched an item as a pre-order that we knew would not ship in time to arrive by 12/25. What we offered instead was a free gift card that we would send so they would have something to put under the tree. This app worked perfectly to add the checkbox so some people could let us know they wanted the card and others could opt out.
Legit gift wrap app. It does exactly what we need and at minimal cost. Their support is quick, responsive, and all over it.
If you are thinking of a gift wrap app, try this one first.
I think that Gift Wrap is a great app for my web shop and I only have positive comments. And the support and help is fantastic.
Super happy with the response time and resolution of my request for a customization project. My changes were created in no time and I was up and running quickly. Thank you so much for your outstanding responsiveness to your customers! Five stars plus +++++