Gifted: Gift Messages

It was super easy to install this app, and it integrated perfectly with my store's theme!

I just bought this app because of one missing function in Shopify
“Prevent order-triggered changes to customers' default address on gift orders.”

This app finally solves that problem perfectly! It prevents Shopify from automatically overwriting the customer’s default address when sending products to a different Adress (not only Gifts it Works with all products). A small but extremely useful feature that saves a lot of manual corrections and confusion for returning customers.
Easy to set up, works as expected, and the support team responded quickly when I had a question. Highly recommended if you manage B2B orders and need to keep customer address data consistent.

Couldn't be happier with the support I've gotten form Denny. He jumped right now a specific need we had and made it work. Haven't been using the app for long but so far it's doing exactly what we need it to.

App Is Crashing and customer our placing orders and they are not going though but sending gift emails.

The app is awesome! The best thing is their support system, always willing to help and welcoming new suggestions. Overall good experience with the app and customer satisfaction is 10/10.

Great service and support from the Gifted team. We were in search of a solution to keep our customers' addresses intact in our CRM when they sent gifts to their friends, and the Gifted team had the solution.

The app does what it says with no fuss.

This app has worked great for our customers so far! Remy responds so quickly to assist with any issues that pop up or questions I have - it's much appreciated! :)

UPDATE

The co-founder reached out in response to the below review and the customer service experience has completely turned around. Danielle is managing our case and is truly going above and beyond what I have seen from any app-based customer service offering. They are working internally on the issues and even proactively reaching out to my customer to ensure nothing falls through the cracks. If this is the kind of service we can expect in the future, we will be lifelong customers.

The app is a great idea that has awesome potential, however, the existing bugs and zero response from the team is beginning to make it unusable. I have had multiple customers reach out that selected a delay in the sending the gift message only to receive an automated email confirming that the gift message has been sent. I don't know if the email is wrong and the recipient will receive it when they're supposed to or if it's accurate and there's no delay, but I have an inbox full of customers waiting for a response that I can't provide because Gifted will not answer me.
Additionally, our subscribe and save feature only seems to register sometimes with the gifted app. I fear that having just gone through the holiday season we are about to lose a number of sales from customers that signed up for subscribe and save but will only get 1 box because through the gifted button, that feature is not consistently recognized.
We'd love to stick it out and make it work because this is such a useful app, but if we continue to receive zero support we will not be able to use this app moving forward.

This app saved us! We use Amazon multichannel fulfillment and we didn't have the ability to do gift messaging - since our business relies so heavily on gifting, we almost had to find another fulfillment partner but then we got lucky and found this app. The experience is great for both customer and takes zero effort for sellers. Love love love! Thank you so much!

We LOVE the Gifted App. This team is amazing and has gone above and beyond for us. A lot of our clients are much older, and have been requesting confirmation of their Gift Message in their email confirmations of purchase. The Gifted Team was so nice and helped us get this feature live to support our clients' requests! This app totally changed the game for our holiday sales this year. We can't recommend them enough!