Gifted: Online Gift Experience , 21 則評價

A very effective customer acquisition tool for our store. With Gifted we get two customers for the price of one. We chose to integrate into our Cart page and the configuration was easy and seamless. We had evaluated many of the "gifting" apps and Gifted came out on top - not even close! The support and responsiveness are icing on top.

Great service and support from the Gifted team. We were in search of a solution to keep our customers' addresses intact in our CRM when they sent gifts to their friends, and the Gifted team had the solution.

The app does what it says with no fuss.

This app has worked great for our customers so far! Remy responds so quickly to assist with any issues that pop up or questions I have - it's much appreciated! :)

App Is Crashing and customer our placing orders and they are not going though but sending gift emails.

The app is awesome! The best thing is their support system, always willing to help and welcoming new suggestions. Overall good experience with the app and customer satisfaction is 10/10.

Great potential and exceptional customer service. We installed the gifted app for a promotion that we were running. It was easy to install and quickly allowed us to execute. The best part is their exceptional customer service though as they helped us solve some critical issues practically in real-time. Great app that will only get better with their team.

One of the big problems in E-comm has been people send others gifts and unless we manually printed the message to a card stock printer and stuffed in the box the gift recipients would call us to find out
1. why they got something they never ordered.
2. If its a gift who is it from?
This is more of a problem in drop shipping as we don't pack our own boxes!

Gifted presents a very simple, easy to install and configure app that the giver fills our their name, their email, the recipients name and email. Then selects the occasion and write their own note! Best of al it can be sent when the order is complete or scheduled for a specific date!

The support is top notch if you need it and I had some questions they were very happy to help me with and the price is more than fair!

No more angry phone calls about why they got it, or who sent it to them :)

Well Done Gifted, and the emailed gift note looks good too!

AMAZING APP!!! Very accommodating customer service. We accidentally did something to cause the code to disappear from our theme (no clue) and in the MIDDLE OF THE NIGHT the day before Valentines Day, they had it fixed in 15 MINUTES!

UPDATE

The co-founder reached out in response to the below review and the customer service experience has completely turned around. Danielle is managing our case and is truly going above and beyond what I have seen from any app-based customer service offering. They are working internally on the issues and even proactively reaching out to my customer to ensure nothing falls through the cracks. If this is the kind of service we can expect in the future, we will be lifelong customers.

The app is a great idea that has awesome potential, however, the existing bugs and zero response from the team is beginning to make it unusable. I have had multiple customers reach out that selected a delay in the sending the gift message only to receive an automated email confirming that the gift message has been sent. I don't know if the email is wrong and the recipient will receive it when they're supposed to or if it's accurate and there's no delay, but I have an inbox full of customers waiting for a response that I can't provide because Gifted will not answer me.
Additionally, our subscribe and save feature only seems to register sometimes with the gifted app. I fear that having just gone through the holiday season we are about to lose a number of sales from customers that signed up for subscribe and save but will only get 1 box because through the gifted button, that feature is not consistently recognized.
We'd love to stick it out and make it work because this is such a useful app, but if we continue to receive zero support we will not be able to use this app moving forward.

Gifted was easy to install, worked immediately on each of my product pages, and looked great! Customers love the personalized gifting experience. Highly recommend!