EG Auto Add to Cart Free Gift
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Love EasyGift! It allows us to (automatically) add gifts to purchases, providing extra value to our customers. When something isn't working correctly, their customer support is really helpful and quick in response. Thank you for all your help, Stephanie, much appreciated! I would highly recommend EasyGift if you're looking for an app that adds gifts to the cart for you.
um, okayyyyy...super cool and SO easy to install. Being able to have free gifts auto-added to cart without the customer having to go through the additional step of adding it, MAGIC! Plus, being able to add little free surprise gifts, YES. Bravo!
This app helped solve our issue with automatically adding free gifts to the cart. The support team was awesome and resolved my issue within the first day. I highly recommend this especially with the holidays coming up.
Not too happy with customer service. Sent a request out over a week ago and no one has responded back. If I can't get help, I can't use the app. When will I get a response?
Hi Haus of Business team,
Nathan here, the product manager of EG. I am disappointed to read this review after helping you with the issue you reported.
From our side, the main point of delay was caused by our request for your store's collaborator code - this requirement is imposed by Shopify and was out of our control as we needed to log in to your store to see the issue you reported. Our records show our request for you to share this code with us was sent on 11th December and you replied on 18th December (the same date you wrote this review) asking why no one had replied to you, when we had.
We worked hard to debug the problem you raised with us and found you had many custom pages on your site where you add products to the cart/checkout in different ways which led to some back-and-forth discussion to pinpoint where we could replicate the issue. Within a day of us having access to your store, we found the changes needed to be made on your custom theme to resolve this issue with EG not applying rules. I kept checking your store and saw that these changes were then implemented and that they solved the problem but did not receive any update that they worked.
I am pleased to see you are still using EG and making good use of your rules to boost your AOV and conversion rate.
All the best,
Nathan
The best auto discount app, no questions. I have it on 3 stores.
genial
Very easy to set up and works perfectly in my online custom store
So far this is exactly what I was looking for! Thank you guys!
A fantastic app that does what needs to be done simply. Nothing complicated and detailed explanations on fields make it so easy to use for all skill levels. Highly recommend to check this out.
This app has caused us many many issues. Their glitches often result in not adding a gift or not removing the gift when customers remove products. Caused us having to manually edit lots of orders, wasted lots of our support team time, and the worst part is when we reached out to them, their support is cold and not caring at all, never tried to help resolve their own issues, only blamed us by saying that it's our own theme code that doesn't work and caused conflicts with this app. After changing to another app, all those problems were solved, then we realised that it's this app that doesn't work.
Hi there,
Nathan here the product manager for EG. I have tried reaching out to someone in your team who raised a customer support request a while back but I haven’t heard back from them.
I am disappointed to read about your experience with the app. I have checked through our support records and understand why you feel this way. We have made major improvements to our support flow and added more resources to our support and development teams as we realised it needed improvement. We’d be more than happy to assist in looking into the issue you have faced and look into a possible solution for this hiccup with EG if you’d like to use the app again. We’d love to turn this around and make EG work well for you.
Let me know what you think.
Best regards,
Nathan