EG Auto Add to Cart Free Gift
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Nathan & Stephanie have been beyond useful! I struggled with some limitations due to a custom engraving app we are using on our website, and they went out of their way to test this with me, suggesting solutions, and helping me put them in place so that eventually, I solved my problem. I can now run a gift with purchase promotion again and I'm super greatful for the amazing customer support. Highly recommended!
Great app, easy to use. Had a query that was dealt with very quickly, brilliant communication and service.
Thanks for your glowing review! ✨
This app ticked all the boxes for us and when we needed some help with a few adjustments the customer care team were really quick to respond and got everything sorted. Thank you to Nathan and his team!
Thanks so much for your review! All the best with the promo! Let's raise your AOV and conversion rate! 📈👍
Worked really well - enabled us to offer a free gift at checkout. Customer support was prompt when I had questions.
2nd review - had issue late at night and received very prompt, helpful, and kind assistance that resolved all issues - very thankful!
Thanks so much for your review! We're always pleased to hear success stories using EasyGift 😁
This app is direct to the point. It gives your needs in adding a GWP function to your site. Customer service is great too!
Thanks a lot for your review! We're so pleased to hear you are finding EasyGift useful and that our customer service team helped you! 🥳
This app has caused us many many issues. Their glitches often result in not adding a gift or not removing the gift when customers remove products. Caused us having to manually edit lots of orders, wasted lots of our support team time, and the worst part is when we reached out to them, their support is cold and not caring at all, never tried to help resolve their own issues, only blamed us by saying that it's our own theme code that doesn't work and caused conflicts with this app. After changing to another app, all those problems were solved, then we realised that it's this app that doesn't work.
Hi there,
Nathan here the product manager for EG. I have tried reaching out to someone in your team who raised a customer support request a while back but I haven’t heard back from them.
I am disappointed to read about your experience with the app. I have checked through our support records and understand why you feel this way. We have made major improvements to our support flow and added more resources to our support and development teams as we realised it needed improvement. We’d be more than happy to assist in looking into the issue you have faced and look into a possible solution for this hiccup with EG if you’d like to use the app again. We’d love to turn this around and make EG work well for you.
Let me know what you think.
Best regards,
Nathan
We're all very happy with both the app, their customer service & its price. Couldn't recommend more!
We're so pleased you and your team like EasyGift! All the best! 👍
We've been able to easily manage free gifting with this app. It's so intuitive, customer service is responsive and goes above and beyond to help. We love customized experiences for our clients and EG Auto Add to Cart has helped us achieve this. Highly recommend!
Amazing app! Allows to run different types of promos, including GWP with automatic add to the cart.
Support is very responsive and helpful.
Customer service has always been quick to respond with any small questions. I've found this app easy to use and great for adding free gifts to cart automatically to help drive up average order value.
We really appreciate your review! Let's continue boosting your AOV! 🚀