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Hi there,

Nathan here, the product manager of EG. I am disappointed to read your review, this is not what we aim to deliver with EG.

I can see you raised a support request, which was replied to and we sent a store access request to debug the cause of the problem. But perhaps our email replies were lost because we did not hear back from you.

I want to make this right, I want to find out what went wrong and what we can do to make it right. I'll call you later today to discuss this.

Kind regards,
Nathan

Hi Schleich GmbH team,

Nathan here, the product manager of EG. I'm sorry to hear that you're disappointed with our app's current lack of support for translated product handles. I understand how this limitation can be frustrating for stores with multilingual needs.

Support for translations is on our roadmap, but at the moment, we are focused on other key developments in preparation for Black Friday. Implementing translation support requires thorough planning, design, development, and testing to get it done right, unfortunately, we are currently unable to allocate the necessary resources for such a large task.

While I understand your disappointment, I want to clarify that we do not advertise nor claim that EG offers support for translations anywhere on our app listing or elsewhere. As a small team, we must prioritize features that will benefit the majority of our users. It is unfortunate that this led to a 2-star review, especially after our discussion where I thought I had reached an understanding.

Please consider how you would feel if your store received a negative review for not offering a product you have never stocked. We value all feedback and are committed to improving our app, but we also need to manage our resources effectively.

I am happy to discuss this further on a call to explore any other solutions that might help.

Respectfully,
Nathan