EG Auto Add to Cart Free Gift , 466 reseñas
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Not too happy with customer service. Sent a request out over a week ago and no one has responded back. If I can't get help, I can't use the app. When will I get a response?
Hi Haus of Business team,
Nathan here, the product manager of EG. I am disappointed to read this review after helping you with the issue you reported.
From our side, the main point of delay was caused by our request for your store's collaborator code - this requirement is imposed by Shopify and was out of our control as we needed to log in to your store to see the issue you reported. Our records show our request for you to share this code with us was sent on 11th December and you replied on 18th December (the same date you wrote this review) asking why no one had replied to you, when we had.
We worked hard to debug the problem you raised with us and found you had many custom pages on your site where you add products to the cart/checkout in different ways which led to some back-and-forth discussion to pinpoint where we could replicate the issue. Within a day of us having access to your store, we found the changes needed to be made on your custom theme to resolve this issue with EG not applying rules. I kept checking your store and saw that these changes were then implemented and that they solved the problem but did not receive any update that they worked.
I am pleased to see you are still using EG and making good use of your rules to boost your AOV and conversion rate.
All the best,
Nathan
Very easy to add on and hopefully it will help.
Friendly, caring, and helpful support!
Wonderful app and fantastic support!
We had an issue when setting up the gift rule, but the EG support team responded quickly and was able to sort out what we were doing wrong.
App works like a charm, even in our drawer-style cart website (many other apps we checked out before this one only work with cart pages)
Top App und sehr guter Support... Bis jetzt sehr zufrieden :)
The app has helped us do exactly what we needed: automatically adding a specific product when a customer added a qualifying trigger item to their cart. Support has been fast and responsive too - definitely recommend this app.
Very easy to set up and works perfectly in my online custom store
Very easy to use app with great functionality and options to run multiple gifts at once for customers to enjoy. Also great to be able to use the app not only for gifts but as an upselling tool also. The team have been super quick to respond to any queries also. Thank you
It's a great app, we've used it for several campaigns now. And the support team is also helpful, responding fast to the questions we had and helping with the campaigns setup.
The best auto discount app, no questions. I have it on 3 stores.