EG Auto Add to Cart Free Gift , 451 avis
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HAVE NEVER USED APP JUST SOGNED UP ??? NEEDS TO HELP LOCATE THE ABILITY TO OFFER ON STORE CREDITED GIFT CARDS TO USE ANOTHER DAY OF 10 OR 15 OR 20 BUCKS FINDING AFFORDABLE PRODUCTS WAS ROO HARD AS I WANT TO GIFT NICE THINGS
Hi Hotsells.VIP team,
Nathan here the product manager of EG. I am disappointed to read this review of your experience with the app. I emailed you after you posted this review to try and help you with the problem, but I am still waiting for your reply. I see you are still using the app and I am happy to offer any assistance to set EG rules up to accomplish the promos you want to offer your customers.
Please contact our helpful support team here: support@506.io
Kind regards,
Nathan
Great app, improving our sales with a Free Item added into the cart automatically.
The support team is AMAZING. They helped me make many changes and were always happy and prompt to respond to any queries.
We're using this app since while a ago. you can use this app to give gifts to your customers under different or little complicated conditions. That is very useful.
and moreover We recently had a little trouble on our site, and when we contacted their team, they immediately started working on a solution, and the problem was resolved in a short time. We are satisfied with the quick response to solve them.
Thank you.
Nathan & Stephanie have been beyond useful! I struggled with some limitations due to a custom engraving app we are using on our website, and they went out of their way to test this with me, suggesting solutions, and helping me put them in place so that eventually, I solved my problem. I can now run a gift with purchase promotion again and I'm super greatful for the amazing customer support. Highly recommended!
amazing app. 10/10 Highly reccommend
The app works very well if the conditions are set in a proper way. Customer care team is wonderful, quick, and responsive!
Great app, works just as needed.
Great app and very easy to use. Works exactly as expected, would highly recommend.
Great
This app has caused us many many issues. Their glitches often result in not adding a gift or not removing the gift when customers remove products. Caused us having to manually edit lots of orders, wasted lots of our support team time, and the worst part is when we reached out to them, their support is cold and not caring at all, never tried to help resolve their own issues, only blamed us by saying that it's our own theme code that doesn't work and caused conflicts with this app. After changing to another app, all those problems were solved, then we realised that it's this app that doesn't work.
Hi there,
Nathan here the product manager for EG. I have tried reaching out to someone in your team who raised a customer support request a while back but I haven’t heard back from them.
I am disappointed to read about your experience with the app. I have checked through our support records and understand why you feel this way. We have made major improvements to our support flow and added more resources to our support and development teams as we realised it needed improvement. We’d be more than happy to assist in looking into the issue you have faced and look into a possible solution for this hiccup with EG if you’d like to use the app again. We’d love to turn this around and make EG work well for you.
Let me know what you think.
Best regards,
Nathan