EG Auto Add to Cart Free Gift
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The app by itself is excellent, however, it's not compatible with many of the shipping insurance apps that are also available via the Shopify app store. I know my customers prefer to buy shipping insurance to protect their purchase rather than receive a free gift, so I had to uninstall the app.
Seems like they are not supporting different languages in one store. Unfortunately.
Hi Schleich GmbH team,
Nathan here, the product manager of EG. I'm sorry to hear that you're disappointed with our app's current lack of support for translated product handles. I understand how this limitation can be frustrating for stores with multilingual needs.
Support for translations is on our roadmap, but at the moment, we are focused on other key developments in preparation for Black Friday. Implementing translation support requires thorough planning, design, development, and testing to get it done right, unfortunately, we are currently unable to allocate the necessary resources for such a large task.
While I understand your disappointment, I want to clarify that we do not advertise nor claim that EG offers support for translations anywhere on our app listing or elsewhere. As a small team, we must prioritize features that will benefit the majority of our users. It is unfortunate that this led to a 2-star review, especially after our discussion where I thought I had reached an understanding.
Please consider how you would feel if your store received a negative review for not offering a product you have never stocked. We value all feedback and are committed to improving our app, but we also need to manage our resources effectively.
I am happy to discuss this further on a call to explore any other solutions that might help.
Respectfully,
Nathan
It doens't work with some templates. Be aware and make some tests before activating. Adding product to cart became a infinity loop in our store. I got no answer from support within 48 hours and we lost our campaign.
Nathan here, the product manager of EasyGift. I'm really sorry for the inconvenience caused by this - we do have a simple solution for the issue you faced. We replied to your email within 12hrs and I have tried to contact you several times via phone and email since - but we have never had a response. I would love to get this up and running for you!
Please reply to the support request where I can help out or email me directly at nathan@fiftypoint6.com
Best regards,
Nathan