EG Auto Add to Cart Free Gift

Nathan here, the product manager of EasyGift. I'm really sorry for the inconvenience caused by this - we do have a simple solution for the issue you faced. We replied to your email within 12hrs and I have tried to contact you several times via phone and email since - but we have never had a response. I would love to get this up and running for you!

Please reply to the support request where I can help out or email me directly at nathan@fiftypoint6.com

Best regards,
Nathan

Hi Schleich GmbH team,

Nathan here, the product manager of EG. I'm sorry to hear that you're disappointed with our app's current lack of support for translated product handles. I understand how this limitation can be frustrating for stores with multilingual needs.

Support for translations is on our roadmap, but at the moment, we are focused on other key developments in preparation for Black Friday. Implementing translation support requires thorough planning, design, development, and testing to get it done right, unfortunately, we are currently unable to allocate the necessary resources for such a large task.

While I understand your disappointment, I want to clarify that we do not advertise nor claim that EG offers support for translations anywhere on our app listing or elsewhere. As a small team, we must prioritize features that will benefit the majority of our users. It is unfortunate that this led to a 2-star review, especially after our discussion where I thought I had reached an understanding.

Please consider how you would feel if your store received a negative review for not offering a product you have never stocked. We value all feedback and are committed to improving our app, but we also need to manage our resources effectively.

I am happy to discuss this further on a call to explore any other solutions that might help.

Respectfully,
Nathan

Hola, equipo de Skypeak:

Gracias por su reseña. Siempre buscamos ofrecer una experiencia de 5 estrellas y nos encantaría saber cómo podemos mejorar la aplicación para usted. Dado que no incluyó comentarios en su reseña, no podemos tomar medidas al respecto ni saber qué inconvenientes pudo haber tenido.

Intentamos contactarle por correo electrónico y por teléfono para ayudarle, pero notamos que hubo una barrera idiomática durante la llamada. ¡Estaremos encantados de atenderle en español!

Si está dispuesto a darnos otra oportunidad, por favor responda a nuestros correos electrónicos o contáctenos en support@506.io. Nos gustaría mucho solucionar cualquier problema que haya tenido.

Saludos cordiales,
Equipo de EG

Original message in English:

Hi Skypeak team,

Thank you for your review. We always want to provide a 5-star experience, and we would love to learn how we can improve the app for you. Since you did not write anything on your review, we are unable to take action on what might have gone wrong for you.

We tried reaching out via email and phone to help, but we noticed there was a language barrier on our call. Please know that we are more than happy to support you in Spanish!

If you're willing to give us another try, please reply to our emails or contact us at support@506.io. We would love to make this right for you.

Best regards,
EG Team