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I used this app for both multishipping and for gift message. Worked great, and the app developers were very helpful and responsive. I recommend using this app.
This app has been a wonderful addition to our website! GIft wrap, delivery date picker, and product upsells have already increased sales for us and we've only had this installed for a couple of weeks. We can already see the difference because of these great features. Also, HUGE shout out to their support team. We asked so many questions about customizations and they always responded with answers within a couple of hours. A few times they just made changes we wanted! Absolutely amazing to work we and we can't speak highly enough of them!
Was having a tough time setting it up, but Tim was great and went a head and made the changes I need in just a few minutes!! Looking forward to seeing how the app works, Thanks Tim
This app is wonderful! We operate a B2B gifting company and this application provided the perfect solution to some of the pain points our clients were regularly communicating to us. One of the pain points that this app solved was the multi-address ordering process. Our clients can now place multiple address orders all on one invoice which saves them time at the end of each month on expense reporting. The date picker is also a wonderful feature. Happy clients, happy life! Keep up the great work Gist!!
Although the features within this app were everything I needed and more, the lack of customer support renders this app useless. After coding my website with the given instructions to create bundles, the subtotal would not update on the cart page. After contacting support, they requested collaborator access and I thought they would be able to quickly assist with the subtotal display. After a week, I contacted support again and was told to follow the same instructions or pay $100 to have them assist with the coding. The developer/collaborator didn't look at the code to see what the issue was - they just responded with the generic article. Considering the app costs $59/month, and the coding needed to display the subtotal was outside the scope outlined in their article, I thought the provider would assist in the issue but they have not. I hate to leave a bad review and unsubscribe from the service but the functions don't display as needed.
Hello,
We have reached out to you in regards to the theme specific installation.
We're sorry to hear of your frustration, but understand how that can develop when things aren't set up properly. We're more than happy to help get everything in place for you.
As mentioned, we have called and sent an email, so we can be replied to there.
Otherwise, please reach us at support@gist-apps.com and we can help get everything in place.
- Tim
We tried this app to help us with gift notes and wanted to see if we had any real need for multiple address shipping. In the end, we went in a different direction due to low-resolution images and camera icons istead of product images on the cart page. Support was excellent and let us know that this is due to Shopify checkout being locked down for security reasons. We also ran in challenges searching for the gift messages within Shipstation... both issues were specific to our company's needs, so definitely give Giftship a try if those aren't things your company cares about. They seem to really have the multiple ship option figured out! Again, super supportive team! Wish it was a better fit for us :)
Thank you so much for your feedback, it is truly invaluable in helping us make Giftship a better tool for all merchants. We also appreciate the kind word about our support.
Many of our merchants use ShipStation for order fulfillment, and we have made sure that we are fully compatible with their service. Editing their templates to pass through Giftship's variables (such as gift messages, delivery dates, etc.) is possible and we have articles in our support center on how to achieve this. https://docs.giftship.app/article/editing-shipstation-packing-slips/
Thank you again for your feedback, it is greatly valued, and hopefully we can work together again!
We use the gift messaging and multi-shipping features on our site and both work fantastic. The support team were quick and helpful with any issues we encountered. Highly recommended!
This app has been so great for us and the support is amazing. Their support is incredibly fast and has helped me customize the app so it works the best for our store. I highly recommend them.
Had some issues with initial setup, emailed the team & they replied within 5 minutes and got the issue resolved. Superb customer service so far, haven't tested the app out fully as of yet.
Fantastic app and a great support team. Tom and Zac have worked tirelessly to customise the app to meet our business needs - even organising a zoom meeting at a moments notice to talk through functionality. Fantastic date picker and gift message options that means we’ve completely moved away from our legacy ‘cart notes’ model which presented its fair share of customer friction. Would highly recommend this app and team. Thanks again Tim and team.