Recensioner (307)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
17 februari 2021

We enjoy having the option to ship to multiple addresses with gift messages within one order. It is convenient.

Thistle and Bee Enterprises Inc.
USA
4 månader användning av appen
24 augusti 2022

What kind of customer service is this?? We DID PAY. Our business is not operating yet, we do not make a single penny, so every little amount spent weighs a lot. But we were still fine with paying 60 bucks for this app. We accidentally delete it on August 4th BEFORE we get charged (on August 5th), hence want to reinstall the app. Then we're asked to pay again since we do not have an active subscription. Our receipt First CS guy, understands the issue after 3 explanatory emails. Claims he would forward it to his development team to provide a solution. Never heard back from him or development team. So after 8 days, I ask again and second CS guy, (apparently the first one went on vacation..?) never seems to understand the issue and just tells us this was standard behavior and if we had credit, we'd get that. I have a receipt and a not-functioning app to prove the opposite but apparently they don't care. VERY disappointing. There had been an issue before, where we were told - by the same support staff - as long as we're on a pause-and-build plan, we wouldn't get charged for a subscription. That turned out to be wrong. We did get charged, but were able to get a refund. And now, that we were actually willing to pay, we can't use it..?!? 

boxoftreats
Tyskland
4 månader användning av appen
Gist svarade 25 augusti 2022

Hello,

When Apps are installed on Shopify, a billing charge must be accepted in order for you to gain access to the App. This is standard behaviour across all Apps.

As you haven't accepted the billing charge, you will not be able to use the app. We've mentioned this in a couple of emails, but please let me know if you would like to hop on a Zoom call, and we'd be more than happy to get everything sorted out for you.

Thanks so much,

Tim

Gist Applications Inc.

support@gist-apps.com

8 juni 2018

I'm very pleased with their customer service. Quick and helpful.

Rangeley Trading Co
USA
3 månader användning av appen
15 mars 2021

We really love the gift message option, as we sell artisan sweets typically given as gifts. The app offers so many other features that we are excited to tap into as well. Customer service is very prompt and friendly. I'm not very tech savvy, and the team has been very polite and helpful.

SugarGoodies3
USA
3 månader användning av appen
18 oktober 2020

This app was a lot easier to set up than other's I tried and when I had an issue they resolved it right away.

Too Good General Store Inc.
Kanada
3 månader användning av appen
14 juli 2020

¡Perfecta para las necesidades de nuestra tienda!, la atención del soporte técnico es super rápida y muy buena en cuestión de modificar ciertos requerimientos que necesitábamos en la plantilla. ¡¡¡La recomendamos ampliamente!!

plugme.shop
Mexiko
3 månader användning av appen
25 oktober 2023

Happy with the app and support provided so far. We wanted to customize the datepicker text formatting and Tim from their support team edited the theme code for us and was a big help. The ship to multiple address and datepicker are important additions to our site during the holidays.

Made In Oregon
USA
3 månader användning av appen
18 mars 2021

I am loving this app so far! I am pretty pleased with all the fonctionalities and how it blends in perfectly with my gift store and also the really good customer service.

Happy Lemonade Gifts Inc.
Kanada
3 månader användning av appen
18 november 2021

We added this app for gift message and ship to multiple addresses features. Both were easy to implement. And for a few specific issues we were having with our theme, Tim from their team was incredibly quick and thorough with his support, going above what I asked. Highly recommend.

storied hats
USA
3 månader användning av appen
29 november 2022

So far I've been really pleased with this app versus others I've tried. Load times are not too bad. I don't know how it deals with multi-currency yet. The standard layouts on the box bundler are pretty good and intuitive. And the bundler gives lots of options of how to assemble them, which is great. And being able to really control discounts on them is great. The gift messaging function works great. There's a couple of improvements could be made with the one-click add-ons, versus other products already out there, as it can be laborious making them. Support has been great so far. Had my first issue sorted within 2 hours.

Yes Bebe
Storbritannien
3 månader användning av appen