Giftship: Gift Options & More , 302 則評價

We had new theme from shopify that was a bit glitchy but immediately got help from the founder who took so much time to walk me through and address everything. Customer service top notch! This app allows you to have gift messages and send to multiple addresses from one cart which is great during holiday season! This app is a home run.

We tried this app to help us with gift notes and wanted to see if we had any real need for multiple address shipping. In the end, we went in a different direction due to low-resolution images and camera icons istead of product images on the cart page. Support was excellent and let us know that this is due to Shopify checkout being locked down for security reasons. We also ran in challenges searching for the gift messages within Shipstation... both issues were specific to our company's needs, so definitely give Giftship a try if those aren't things your company cares about. They seem to really have the multiple ship option figured out! Again, super supportive team! Wish it was a better fit for us :)

Functionality 4.5 stars. For a shipper of gifts, this app will make ordering multiple gifts destined for different people so much simpler for my customers. For that, I am super grateful and happy.
Service 5 stars. Thus far, my interactions with and the proaction of the customer success team members has been super. This is really important for me -- business owner, chief baker and director of IT (among many other things!).
Intuitiveness and required technical knowledge 3.5 stars. Opportunity is with training and support materials, in particular. Not everything is logical and there is limited help text while in settings. Images and descriptions of what things are, where they are found in the workflow and what impact selecting x vs y will have would be worthwhile additions to training materials.

Overall -- I am very happy I decided to get Giftship and expect that my customers will be very happy, as well!

Not impressed with the support provided to me during my demo trial period. The support was so poor I decided to cancelling account / removing. It took 4 days into 7 day trail to receive a response (after two emails / and VM). One issue was solved by pointing me to a FAQ and being told its work right. (PopUp carts are not compatible). Second issue was basically ignored. Third issue was data flow to Shippingeasy. Its simply impossible with Shippingeasy to have a product level gift message print on their platform. Documentation shows they are compatible, but the compatibility is simply Giftship/Shopify API sending out the data. After a great calls with Shippingeasy (not Giftship) support - they confirmed they do not have the ability to parse/ print the message. I asked for an extension to try and resolve or find work-around but was refused and told the product is working correctly. Decided it was not in the best interest of my company to continue when a new user is given sub-par support.

Love it! Giftship is exactly what we were looking for for our gift basket store — it's like they read our minds. Their support team is also incredibly responsive, friendly, and knowledgeable. I couldn't be more happy with this app purchase. Thanks for thinking of such a great solution and for being so helpful!

Downloaded the app to see if it was right for my needs, not sure who helped but they were extremely patient with my numerous questions! Thank you

We've constantly gotten request from buyers over the past few months to implement a way to send care packages to multiple addresses. This was an easy and very cost effective solution! We have some complicated code on our theme and Kevin was incredibly helpful in ensuring the app not only worked properly, but plugged into our theme in a clean way. Really excited for our customers to start using this!

Great app, essential for any store that does shipping. Their customer service was quick to respond and helped with any issue i had, at any time. Highly recommend. Thank You!

Most features are locked out, unless you pay the top tiered pricing. Only wanted the date picker and message which is offered in the first package, but the editing features are locked behind it. Defeating the purpose of even having them.

5 stars - full stop! The app is very helpful for my business, I was able to remove 3 apps to replace them with GiftShip. The team is quick to respond and helpful with questions and set-up assistance. They ask questions specific to your business to tailor the app to you and your customers. I'm a big fan of the Gist family of apps!