Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive gifting features, including multi-ship, product options, and bundling. It's praised for its user-friendly interface, seamless integration with Shopify, and the popular "build-a-box" feature. The ability to ship to multiple addresses from one order, offer upsells, and customize the gifting experience is appreciated. Support is described as responsive and helpful, assisting with customizations to suit business needs. The app is reliable and efficient in processing orders, often referred to as a "game-changer" for businesses.

November 24, 2023

GiftShip customer support have been superb! They have helped us with a lot of hurdles to help make automated processes work smoothly within our business at Molly's Bakehouse. Reply time is ALWAYS within 24 hours which is amazing as a busy business owner trying to fix problems. Would HIGHLY recommend! 5*

Molly's Bakehouse
United Kingdom
About 1 month using the app
October 25, 2023

My business uses this app exclusively for the Product Options feature and it's been really helpful. We've run into a few issues over the past few years but customer support has been timely. Most recently we needed help with customizing the packing slip and received a custom template in just hours!

CORDA
United States
Over 3 years using the app
October 25, 2023

Happy with the app and support provided so far. We wanted to customize the datepicker text formatting and Tim from their support team edited the theme code for us and was a big help. The ship to multiple address and datepicker are important additions to our site during the holidays.

Made In Oregon
United States
3 months using the app
October 5, 2023

We think this is a great App. More importantly , our customers actively use the features it provides. Even better, the customer service is really great. They respond to my queries quickly and effectively. Not just by answering questions but by helping to solve my problems for me.
There's a personal service here that you don't see very often these days. Well done Giftship.

Grape & Bean
Ireland
About 1 year using the app
July 27, 2023

I've been super pleased with this app. I appreciate all of the features jam packed into this single app - I feel that I am getting a value for my money. My favorite feature is the build-a-box, which, simply put, makes buying more product easier for my customers. When I have had to reach out to support, response time has been prompt and issues resolved quickly and easily. It's a fantastic, do-it-all gifting app.

Tre Sorelle
United States
8 months using the app
November 1, 2023

Great app and the customer support is amazing! Thank you Jayson for everything you've done!

You Booze
United States
About 1 month using the app
November 22, 2023

Atención y servicio al cliente extraordinaria.
Me ayudaron al 100%. La app es un poco costosa ya con todo incluido y los upgrades que yo necesitaba, pero vale la pena.

Mantel y Servilleta
Mexico
9 months using the app
May 16, 2023

Absolutely love Giftship!!! It is super easy to use and the customer support is the best of any app on my store. Will definitely keep them on my store and highly recommend to anyone considering adding it to theirs. Specifically, Tim always does a fantastic job. Thank you!

Whiskey Caviar
United States
Over 1 year using the app
August 14, 2023

We love this app! It's perfect for what we need and extremely user-friendly. Customer service is fantastic. Check it out!

Ship Happies™
United States
Over 1 year using the app
September 8, 2023

App works well, and even better - customer service is super fast and friendly!

Colorado Crafted
United States
11 months using the app