Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive gifting features, including multi-ship, product options, and bundling. It's praised for its user-friendly interface, seamless integration with Shopify, and the popular "build-a-box" feature. The ability to ship to multiple addresses from one order, offer upsells, and customize the gifting experience is appreciated. Support is described as responsive and helpful, assisting with customizations to suit business needs. The app is reliable and efficient in processing orders, often referred to as a "game-changer" for businesses.

October 3, 2020

Great customer service and very customizable. We only use two of the many features available with the app and think its worth it!

SMALL PACKAGES
United States
About 1 month using the app
December 1, 2019

We love this app! Using GiftShip allows us to have future ship dates for our craft popcorn business. We can also allow our customers like businesses order and ship to multiple addresses. Works great for client gifts! The support staff is very friendly and responsive. Helped answer my questions quickly and were incredibly helpful! Get this app if you need to ship to multiple addresses, have future ship dates, or both!

Proper Popcorn
United States
About 1 month using the app
April 22, 2021

We had issues with conflicting apps being used in our order process via Shopify. Tim and Zac were fantastic at helping us resolve work together issues without having to sacrifice the quality of the checkout experience. So refreshing to have a support team with a "can do" attitude and NOT a "not our problem hire a developer" reflex.

California Avocados Direct
United States
About 1 month using the app
November 9, 2020

We just started with this app and customer service has been on point! They have helped us resolve custom issues really quick!

Aaron Chang
United States
About 1 month using the app
October 4, 2017

Tremendous service, went above and beyond typical support to help. This app is something that we've actually been looking for. Having the ability to purchase multiple items and have them shipped to different contacts is HUGE! Looking forward to seeing increased orders thanks to Giftship.

The Pound Cake Company
United States
About 1 month using the app
February 13, 2023

I wish every app developer was as responsive, prompt, and helpful as Giftship's team! Stella, Mateo, and Tim helped me work through several issues specific to making the app work for my needs. They even helped adjust the text alignment to match my product pages better, along with the padding around their app's added text on my product pages, creating a much more built-in, custom appearance.

In regards to the functionality itself, it's flawless. I changed text fields and prompts within the "Manage Translations" portion of the back-end of the app to make it really work well with my store. And, I love that it splits the gifts into separate orders, which pull perfectly into ShipStation.

While it may not be the least expensive app out there, it's worth every dollar!

Oak City Gifts
United States
About 1 month using the app
Edited November 12, 2020

Great app, the speedy, reliable service we received on the highest paid plan was well worth it. Helped our Xmas sales.

Miks Chai
Australia
About 1 month using the app
Edited March 18, 2018

Father's Country Hams are cured and shipped on our family farm in Kentucky since 1840. We have had a web site for several years on different hosting sites .We tried before to add needed features to our site but they never worked as we preferred . The Giftship app with the added up-sell features is perfect for all our needs! We ship lots of gifts and the Hold Date and the ability for customers to ship to multiple address is a must have for today's customers. Our customers are pleased with how easy ,they can order gifts for family and friends and even write their own gift message. Now the ADD ONS- a real selling machine! I am shock how many customers add additional products at check out! Visit our store and see how easy and great Giftship would help your on line store. The customer support is Excellent! They installed the app and have worked with us to make sure all of the Gift ship features are performing correctly . Was surprised how quickly they would respond to my questions durning our start up process. www.fatherscountryhams.com

Fatherscountryhams
United States
About 1 month using the app
November 16, 2020

Great tools for gifting and great, rapid reply service for any issues. Really like the gift messaging, multiple shipment and future date planning functionalities.

Fohm Co
United States
30 days using the app
August 11, 2022

I use this app for the Delivery date picker and for Product Options (product add-ons / upsells) on product pages. I was after a customised solution that required some CSS and javascript changes. Having run into problems because I suck at coding, I received help from their support team. One of their support guys named Tim was very helpful with implementing a solution quickly. Thank you, and this app really is a great all-in-one gift app!

Cheeky Plant Co.
Australia
29 days using the app