Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive gifting features, including multi-ship, product options, and bundling. It's praised for its user-friendly interface, seamless integration with Shopify, and the popular "build-a-box" feature. The ability to ship to multiple addresses from one order, offer upsells, and customize the gifting experience is appreciated. Support is described as responsive and helpful, assisting with customizations to suit business needs. The app is reliable and efficient in processing orders, often referred to as a "game-changer" for businesses.

Edited April 23, 2022

We've been using Giftship for 18 months and the features are great. We've had a few issues with the gift message bundling, but after some problems getting it resolved initially, Zac was able to step in and deal with the issue really efficiently. Everything is now working well and we're benefitting from the whole suite of one-stop shop features, which is great and why we chose Giftship in the first place!

The Homemade Brownie Company
United Kingdom
Over 1 year using the app
Gist replied April 22, 2022

Hi Adam,

Thank you for giving us a chance to get this right, and again, very sorry for the communication issues. We've put in proper checks to ensure this does not happen again.

Looking forward to continuing working with you going forward!

October 20, 2018

Very very useful app. Helps us with order processing and saves us a lot of time. Great customer service too!

North Pole Company | USA
United States
Over 1 year using the app
April 14, 2022

Whenever I have had an issue/question, the response time for Giftship App team has been great with complete resolution of my problem during the same encounter. Recently, I communicated with Santiago, who was prompt, precise in dealing with the questions at hand and also offered links to articles I could refer back to. Thanks so much! Lisa

Bootleg Bourbon Balls
United States
Over 1 year using the app
Edited October 24, 2017

We are so excited we can finally offer multiple delivery addresses in the same order. Perfect! Just in time for holiday sales. Excellent support for quick installation too. Thanks!

Yanna Gifts
United States
Over 1 year using the app
April 22, 2020

This app has been so helpful to us when launching a limited gifting series at our shop! It has the exact functionalities we were looking for, and support has been unmatched. Thank you Tim for helping answer our questions and to the whole Giftship team!

THELIFESTYLEDCO Shop
United States
Over 1 year using the app
April 1, 2022

I had some trouble initially (turns out I missed something simple) and I was VERY impressed at how quickly the support team took action and not only showed me what was missing, but they fixed it themselves in no time. Thank you!

Hamster Golf
United States
Over 1 year using the app
Gist replied April 1, 2022

Glad we were able to get you up and running, and hope you enjoy using the app!

September 2, 2020

This app is very helpful for our customers to send their gift items to multiple addresses. In addition, their support team was very helpful and fast in fixing an issue we were experiencing.

Crio Bru
United States
Over 1 year using the app
March 25, 2021

Used for gift messages - free messages very easy and straightforward to set up. Charging for messages a bit more complex but worked through with a helpful dev team.

TARQUINS-POS-STORE
United Kingdom
Over 1 year using the app
November 25, 2021

This is an essential app for customer-focused businesses and backed by outstanding customer support. It was easy to set up - very straightforward and clear. We asked for some extra support and the attention to detail was terrific. It's made a huge difference to the website and is one of our most important apps.

The Harbour Bookshop
United Kingdom
Over 1 year using the app
January 24, 2022

Excellent app. Excellent service. Had to pay for some adjustments to be done with setting up - I would prefer such things done for free obviously, but as the service was so snappy and exact I can't complain. :) Highly recommend.

Whisky Freaks
Australia
Over 1 year using the app
Gist replied January 24, 2022

Thanks so much, and glad we were able to get things configured exactly as needed! :)