Overall rating Based on 80 reviews
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Functionality 4.5 stars. For a shipper of gifts, this app will make ordering multiple gifts destined for different people so much simpler for my customers. For that, I am super grateful and happy.
Service 5 stars. Thus far, my interactions with and the proaction of the customer success team members has been super. This is really important for me -- business owner, chief baker and director of IT (among many other things!).
Intuitiveness and required technical knowledge 3.5 stars. Opportunity is with training and support materials, in particular. Not everything is logical and there is limited help text while in settings. Images and descriptions of what things are, where they are found in the workflow and what impact selecting x vs y will have would be worthwhile additions to training materials.
Overall -- I am very happy I decided to get Giftship and expect that my customers will be very happy, as well!
I just wanted to follow up with this, since we have for some time been using Zendesk for the application documentation, which includes many new articles, that have plenty of screenshots and should provide all the tools you need to configure and use Giftship to it's full potential.
I know that it has been a while since you left this review, but if you need any assistance, we're always here to help.
Dan The Sausage Man
So far integration with our Shopify store has been fairly seamless. There was some support needed for the initial setup but customer service was quick and easy. The shipping to multiple address feature works great.
From a company that does mostly gifts, there is one BIG improvement I would like to see though. It is great we are able to capture the note information, but the way it is currently set up the note is printed on the same invoice that has the price.
Sure, I could copy and paste the note into another program, but when I start doing 50 orders a day it will take tons of time and keeping everything in order will be impossible.
Shopify creates a packing slip without the price when you create the label. If Gift Ship could integrate the note information on that paper it would be super!
I just wanted to follow up on this, since we have since added documentation for how to hide prices on the packing slip, using Shopify's "order printer" app.
As a bit of a background, apps cannot actually modify the packing slip template automatically, and furthermore, the packing slip template cannot conditionally hide or show a products price based on a "note attribute" flagging the order as a gift, since these properties are note available in the packing slip template.
Order printer, however does have access to the note attribute variables, so can be used to conditionally hide the pricing based on the values selected in Giftship.
If you, or anyone else reading this needs assistance with this, we're happy to help! Just drop us a line at email@example.com.
The Daily Bunch
Great app! lots of different features available for this industry. Looking forward to the update on delivery date section to block out public holidays.
Customer service was spot on and always responded within reasonable timeframe.
I know that this is from a long time ago, but I wanted to follow up here in case anyone comes across this. Giftship now offers the ability to block public holidays (and has for some time now).