Giftship: Premium Gift Options

I wish every app developer was as responsive, prompt, and helpful as Giftship's team! Stella, Mateo, and Tim helped me work through several issues specific to making the app work for my needs. They even helped adjust the text alignment to match my product pages better, along with the padding around their app's added text on my product pages, creating a much more built-in, custom appearance.

In regards to the functionality itself, it's flawless. I changed text fields and prompts within the "Manage Translations" portion of the back-end of the app to make it really work well with my store. And, I love that it splits the gifts into separate orders, which pull perfectly into ShipStation.

While it may not be the least expensive app out there, it's worth every dollar!

So far I've been really pleased with this app versus others I've tried. Load times are not too bad. I don't know how it deals with multi-currency yet. The standard layouts on the box bundler are pretty good and intuitive. And the bundler gives lots of options of how to assemble them, which is great. And being able to really control discounts on them is great. The gift messaging function works great. There's a couple of improvements could be made with the one-click add-ons, versus other products already out there, as it can be laborious making them. Support has been great so far. Had my first issue sorted within 2 hours.

I've been super pleased with this app. I appreciate all of the features jam packed into this single app - I feel that I am getting a value for my money. My favorite feature is the build-a-box, which, simply put, makes buying more product easier for my customers. When I have had to reach out to support, response time has been prompt and issues resolved quickly and easily. It's a fantastic, do-it-all gifting app.

We have been using Giftship since the inception of our business that is growing and thriving on shopify. Not only has the app worked well with our website to customize it to our needs, but The Giftship Team has been great at helping us learn and navigate through a couple obstacles. They are very quick to respond, work on our website when needed very quickly, and communicate well the issues.

I really want to like this app as it offers what I need for my business. However, the lack of urgency in support has got me to rate this only 3 stars. I had to turn off ads and I'm losing revenue until they work out bugs in their system. They know how critical it is to me and yet I do not feel they take it a priority. Most really good app offer a support chat where things can get done quickly. With this app, they do not offer this. Your at the mercy of a different timezone and days to resolve critical issues. I am interested in wholesale app they offer but if it's the same level of sub par support, I'll most likely pass all together and fin another app that gives better support. Also, this app archives multiple address orders meaning its counting revenue twice when it should not, which gives false analytics for my business. The solution they offered was to disable auto archiving orders. But when I do this, the main order is a hot mess with a bunch of code to decider just to find gift message. Also, Customer facing with this solution is not ideal either as again, the coding takes over the order page. It's close to being a phenomenal app, but the lack of support and bugs in their prevents them from being Great.