Gifty ‑ Gift Wrap & Options

It works most of the time where it captures the gift message and gift wrapping, but it's very buggy, often it cuts off a message midway, the dashboard doesn't show any real data (just says no orders yet). Definitely not worth what they charge.

I use this app and have problems no one bothers to get back to me with support. I have contacted them 6 times and to no avail

I'm in trouble because I haven't heard from support.
I pay a monthly fee, but I can't use it. It's a feature I want to use, so I'm patiently waiting for it to improve.

I started the free trial, the app didn't work at all, reached out to support, they told me to wait a few hours, as they were running updates, I have now waited past my trial period, I am now being charged for the app, and it's still not working. I have reached out to support 3 times, and had 0 response. I am still waiting, as it's functionality that I want to use...