The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I'm in trouble because I haven't heard from support.
I pay a monthly fee, but I can't use it. It's a feature I want to use, so I'm patiently waiting for it to improve.
Plonk Wine Co
I started the free trial, the app didn't work at all, reached out to support, they told me to wait a few hours, as they were running updates, I have now waited past my trial period, I am now being charged for the app, and it's still not working. I have reached out to support 3 times, and had 0 response. I am still waiting, as it's functionality that I want to use...