Avis (73)

Note globale
3,8
Nombre d’avis par note
  • 77 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 16 % des avis sont des avis à 1 étoiles
28 février 2020

Bad customer service. I had an issue with the app. It took them 3 days to respond (didn’t help at all) I responded right away and then waited 2 more days with no response at all.i guess I’m deleting. Most apps I use Atleast respond if not fix the issue within a few hours.

SoSveglio.com
États-Unis
8 jours d’utilisation de l’application
Pledge a répondu 13 août 2020

Hi, we do see one query via an email to our support group on Sunday Feb 23, another thru Shopify on Monday Feb 24, and again via Shopify on Tuesday, Feb 25. Earlier you had contacted Shopify support, but they are not able to help with third-party apps like Give & Grow.

Our Give and Grow specialist did reply on Wednesday Feb 26 and you replied with screenshots. He followed up on the 28th asking if you wanted to provide access to your custom theme so he could troubleshoot (custom themes are frequently the source of problems). You replied "Lol no way I deleted the app." Our point is that we DID respond, if not promptly.

Sorry for the bad experience! We have since tripled the size of our support team and trained up additional people to help with Give & Grow.

21 novembre 2022

Please update your tutorial as it is outdated and no longer supports Dawn theme which is not great. Thanks.

Axiom Unit
Danemark
27 minutes d’utilisation de l’application
Pledge a répondu 21 novembre 2022

Thank you for taking the time to provide feedback. We will review our installation documentation to find better instructions for the Dawn theme. Our support team link is included as one of our installation steps. We encourage brands to reach out, letting our support team take on the lift of installing code/widgets for you. I hope that you received my email and we look forward to supporting you, given the opportunity.