Avis (73)
Affiner
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Par note
Whatever you do, DO NOT INSTALL THIS APP. When I tried to get proof of payments they couldn't produce proof for most of the payments they had processed! Only when I put pressure, they suddenly made one of the payments for me. I had to escalate to Shopify to get further information about the payments. The company charges you a transaction fee, over and above credit card fees, and then another $5 fee for every payment they make. US companies are paid with checks. I see there are many 5* reviews, I have to wonder if these stores have ever followed up requesting proof of payment.
As the merchant knows, we DID provide him with receipts and cancelled checks showing that we delivered the funds to his two charitable organizations. We provided the first check image on July 8, which was within 36 hours of his contacting our support desk, and we sent the receipt for the donation to a Canadian charity he was supporting immediately after we made it on July 10. Both of those were well before he contacted Shopify on July 20. Subsequently we provided the check image for the July 2020 check the day after it cleared our bank. We also sent him information tracking his transactions though to every charitable payout – this information is always available to the charity via our “Impact Hub” portal.
Pledgeling Foundation processes over $1m in charitable donations per month and, as required by the IRS, is audited annually, by a large US CPA firm. Their tests include verifying that net donations are distributed to the charities designated by the donors. We pay US nonprofits directly and follow up if there are ANY issues with the payout. We’re sorry this merchant was not happy with the product, since we do try to make giving easy for anyone on the Shopify platform.
Update: I heard from Give and Grow and they said they never received my email. They also showed me a second order that I was changed for, and it was correct that they should have charged for it. In other words, they didn't double charge me. They only charged for what they were supposed to charge for. So I'm happy to say this review is back to five stars and I'm going to reinstall their app.
Update on last review. I changed it from a five star review to a one star. They double charge for the donations. I had my donation set at $5 and they charged me $10 for the order. I sent an email asking about it weeks ago and never heard back. If it was an error and I hear from them after this one star review, I'll update this review.
Wonderful support. They added my preferred charity in just a few days. Can't wait to put it on my website. Thanks for this great app!
2 messages to support have gone answered.The first regarding a multi currency site where I was probing to ensure that I don’t get things wrong,the 2nd regarding the World Food Program.The only app I have ever encountered in Shopify’s ecosystem that will ignore messages !
This is a clear sign of a Fraud and exploitation. STAY CLEAR.
UPDATE
After listening to our feedbacks, Give & grow has Added the feature to let us choose specific Charities to donate to...
I can Also embed an impact banner on the product and homepage which shows how much is raised for the charity.
I donating to Greenpeece as they are genuinely fighting to protect the Earth
A few problems with this thats open to abuse
1. You cant choose and display a specific charity you are donating to. only options like "Support the environment" "Save animals" etc and no specific Charities to choose. which will make buyers very suspicious if they dont know who you are donating to and no way to verify you as a "Verified donator/Sponsor" on the charity's website. Most charities list their donors on their website to prevent frauds/fake websites etc advertising their charity and pocketing the donations themselves.
2. Im asked to provide my credit card details to receive Payment. not comfortable with sharing my credit card details in any way. other than by paypal.
This app was good for donating but once it took out extra funds I immediately deleted it. Thankfully customer service is good and they offered me a full refund. Thanks
Give and Grow is a great way to help people in need through your product sales.
This app is a no brainier.
Easy to install - ✅
Great customer service ✅
Matches theme ✅
Easy reporting & Dashboard ✅✅
Great Job, can't wait for the upcoming features.
I appreciated their help and the way it simplified being able to give money to a wonderful charity with ease. I would recommend them for sure!
Faced some issues with adding the code to include donation option for my customer and Melissa was extremely helpful and efficient. On a Sunday nevertheless. Amazing app and services!
I installed the app few days ago.
I want to delete it because it doesnt give the customer to decide by himself what amount he want to donate, its only fixed amount or round up.
The app is requiring credit card for installation, and theres no option to delete my CC details!
I cant reach the support and want to make sure the details are deleted before i delete the app from my store...