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Update: I heard from Give and Grow and they said they never received my email. They also showed me a second order that I was changed for, and it was correct that they should have charged for it. In other words, they didn't double charge me. They only charged for what they were supposed to charge for. So I'm happy to say this review is back to five stars and I'm going to reinstall their app.
Update on last review. I changed it from a five star review to a one star. They double charge for the donations. I had my donation set at $5 and they charged me $10 for the order. I sent an email asking about it weeks ago and never heard back. If it was an error and I hear from them after this one star review, I'll update this review.
Wonderful support. They added my preferred charity in just a few days. Can't wait to put it on my website. Thanks for this great app!
This is a clear sign of a Fraud and exploitation. STAY CLEAR.
UPDATE
After listening to our feedbacks, Give & grow has Added the feature to let us choose specific Charities to donate to...
I can Also embed an impact banner on the product and homepage which shows how much is raised for the charity.
I donating to Greenpeece as they are genuinely fighting to protect the Earth
A few problems with this thats open to abuse
1. You cant choose and display a specific charity you are donating to. only options like "Support the environment" "Save animals" etc and no specific Charities to choose. which will make buyers very suspicious if they dont know who you are donating to and no way to verify you as a "Verified donator/Sponsor" on the charity's website. Most charities list their donors on their website to prevent frauds/fake websites etc advertising their charity and pocketing the donations themselves.
2. Im asked to provide my credit card details to receive Payment. not comfortable with sharing my credit card details in any way. other than by paypal.
Wouldnt recommend. Extremely unresponsive - Have reached out several times surrounding their app not properly uninstalling. Removed code yet still showing pledge counter on products.
I uninstall the app and the pledge option was not cancel. I don't manage to reach the support. It is very rude from their side!
Hi, I am updating the reply below. I hope that you have received our communication. Our support team responded immediately by providing a support ticket number and then responded within a couple of hours to provide direct support. I also emailed you directly. We have not heard back. We are here and available to support you whenever you are available.
Thank you for your reaching out and being a great partner. I see that you messaged support two hours ago this morning. Our support hours are 6:00am - 5:30pm PST. We send an instant email providing you with a support ticket number. This email explains that we respond within one business day and provides an area to add any additional support details. If you haven't already, you should be receiving support from our team. Thank you for the impact that your brand has created with us!
This app was good for donating but once it took out extra funds I immediately deleted it. Thankfully customer service is good and they offered me a full refund. Thanks
Give and Grow is a great way to help people in need through your product sales.
This app is a no brainier.
Easy to install - ✅
Great customer service ✅
Matches theme ✅
Easy reporting & Dashboard ✅✅
Great Job, can't wait for the upcoming features.
This is my first online business, after doing my research I realize that customer prefers to shop with socially conscious stores. They also like to donate through their shopping experience. This app has made it so easy to show impact through my business. I look forward to seeing customers donate through my store!
NO PAYPAL SUPPORT! Customers who choose to use paypal in a shopify store cannot donate and it causes their purchase to rejected and stuck in their account for a period of time, there is no mention of certain payment methods not being supported by this app, avoid!
Thank you for your communication. We apologize for any confusion. Our app should not interfere with any methods of payment including PayPal. I hope that you have received my email. I look forward to hearing back so we can remove this friction and support your social impact success.
This is a great app, the only reason I don't give it a full 5 star review is I feel they could make it a little more involved, by allowing people to add a donate button that adds to current product specific donations.