Give & Grow Donations , 71 reviews
Please update your tutorial as it is outdated and no longer supports Dawn theme which is not great. Thanks.
Thank you for taking the time to provide feedback. We will review our installation documentation to find better instructions for the Dawn theme. Our support team link is included as one of our installation steps. We encourage brands to reach out, letting our support team take on the lift of installing code/widgets for you. I hope that you received my email and we look forward to supporting you, given the opportunity.
I uninstall the app and the pledge option was not cancel. I don't manage to reach the support. It is very rude from their side!
Hi, I am updating the reply below. I hope that you have received our communication. Our support team responded immediately by providing a support ticket number and then responded within a couple of hours to provide direct support. I also emailed you directly. We have not heard back. We are here and available to support you whenever you are available.
Thank you for your reaching out and being a great partner. I see that you messaged support two hours ago this morning. Our support hours are 6:00am - 5:30pm PST. We send an instant email providing you with a support ticket number. This email explains that we respond within one business day and provides an area to add any additional support details. If you haven't already, you should be receiving support from our team. Thank you for the impact that your brand has created with us!
NO PAYPAL SUPPORT! Customers who choose to use paypal in a shopify store cannot donate and it causes their purchase to rejected and stuck in their account for a period of time, there is no mention of certain payment methods not being supported by this app, avoid!
Thank you for your communication. We apologize for any confusion. Our app should not interfere with any methods of payment including PayPal. I hope that you have received my email. I look forward to hearing back so we can remove this friction and support your social impact success.
I installed the app few days ago.
I want to delete it because it doesnt give the customer to decide by himself what amount he want to donate, its only fixed amount or round up.
The app is requiring credit card for installation, and theres no option to delete my CC details!
I cant reach the support and want to make sure the details are deleted before i delete the app from my store...
BEAWARE. Okay After using 5 days App is not free, They are taking 11%-/12% of the money under external fees. Let's say you got %2.9 credit card processing fee which is not that much for visa and MasterCard. Calling app free but taking 6-7% of donation money is unethical.
Most of our customers round up their change to donate. But the reporting is claiming no one has donated. There's no available information online on how to fix this. Unfortunately I have had to disable it until we can hopefully find a fix.
Hi - unfortunately you did not complete the setup process, and that eventually caused the pending donations to be cancelled.
As part of the Give & Grow setup process, we ask for you to enter a store credit card that the donations can be charged to once they hit a preset threshold, such as $25. Until we have that, we are tallying donations based on your Shopify activity but don't have any funds to pay the charity.
After multiple attempts to contact you about the missing info (virtually daily emails during the month you had the app installed), and after a grace period, our system closed out all the pending donations. That is why you don't see any now. Those messages were titled "Urgent: Give & Grow donations" and read, in part: "… in order to process those donations, we need you to add a payment method (link). If you don't add a payment method by (date), we will be forced to cancel your donations and reset your Impact Calculator."
When you contacted our support team on August 12, our agent asked if you wanted to reactivate, but as of this writing, you haven't replied. Please reply to that ticket if you want to start up again, or hop on chat with our support team.
Whatever you do, DO NOT INSTALL THIS APP. When I tried to get proof of payments they couldn't produce proof for most of the payments they had processed! Only when I put pressure, they suddenly made one of the payments for me. I had to escalate to Shopify to get further information about the payments. The company charges you a transaction fee, over and above credit card fees, and then another $5 fee for every payment they make. US companies are paid with checks. I see there are many 5* reviews, I have to wonder if these stores have ever followed up requesting proof of payment.
As the merchant knows, we DID provide him with receipts and cancelled checks showing that we delivered the funds to his two charitable organizations. We provided the first check image on July 8, which was within 36 hours of his contacting our support desk, and we sent the receipt for the donation to a Canadian charity he was supporting immediately after we made it on July 10. Both of those were well before he contacted Shopify on July 20. Subsequently we provided the check image for the July 2020 check the day after it cleared our bank. We also sent him information tracking his transactions though to every charitable payout – this information is always available to the charity via our “Impact Hub” portal.
Pledgeling Foundation processes over $1m in charitable donations per month and, as required by the IRS, is audited annually, by a large US CPA firm. Their tests include verifying that net donations are distributed to the charities designated by the donors. We pay US nonprofits directly and follow up if there are ANY issues with the payout. We’re sorry this merchant was not happy with the product, since we do try to make giving easy for anyone on the Shopify platform.
2 messages to support have gone answered.The first regarding a multi currency site where I was probing to ensure that I don’t get things wrong,the 2nd regarding the World Food Program.The only app I have ever encountered in Shopify’s ecosystem that will ignore messages !
Bad customer service. I had an issue with the app. It took them 3 days to respond (didn’t help at all) I responded right away and then waited 2 more days with no response at all.i guess I’m deleting. Most apps I use Atleast respond if not fix the issue within a few hours.
Hi, we do see one query via an email to our support group on Sunday Feb 23, another thru Shopify on Monday Feb 24, and again via Shopify on Tuesday, Feb 25. Earlier you had contacted Shopify support, but they are not able to help with third-party apps like Give & Grow.
Our Give and Grow specialist did reply on Wednesday Feb 26 and you replied with screenshots. He followed up on the 28th asking if you wanted to provide access to your custom theme so he could troubleshoot (custom themes are frequently the source of problems). You replied "Lol no way I deleted the app." Our point is that we DID respond, if not promptly.
Sorry for the bad experience! We have since tripled the size of our support team and trained up additional people to help with Give & Grow.
This app will not properly install in my Shopify store. It says "we are sorry but something went wrong."