Gladly , 27 reviews

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
    21
  • 15% of ratings are 4 stars
    4
  • 4% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
    1
Edited July 1, 2021

I am unable to access the platform or reach customer service. This is unacceptable for a customer experience provider. Scheduling a demo appears to be mandatory, a help center can not be embedded under your own domain, and there is no way for customers to check order status. The platform is far too expensive and requires an 8 seat minimum for customer-facing users and an annual contract. This company is cray!

Vidlogix
United States
About 16 hours using the app
1
1