Gladly: CX AI built for LTV
- Priser
-
Gratis
- Bedømmelse
- 4,7 (28)
- Udvikler
- Gladly Inc
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CX AI, der engagerer kunder i stedet for at afvise dem, og øger livstidsværdi.
Gladly hjælper forhandlere med at omdanne hver samtale til et langvarigt forhold. AI løser fuldt ud returneringer, refunderinger og ordre spørgsmål ved hjælp af dine butiksdata, og engagerer kunder i stedet for at afvise dem. Den besvarer produktspørgsmål og anbefaler varer for at øge indtægterne. Agenter ser én livslang samtale på tværs af stemme, e-mail, chat, SMS og sociale medier med komplet ordrehistorik. Ingen billetter. Ingen gentagne forklaringer. Bare ægte forbindelser, der bygger loyalitet.
- Komplet ordrehistorik og kundedetaljer i én visning
- AI, der løser, ikke afviser, med end-to-end løsning
- AI shoppingassistent, der anbefaler produkter og konverterer
- Stemme, e-mail, chat, SMS og sociale medier indbygget
- Indbyggede integrationer med Shopify, Klaviyo, Loop og mere
Indeholder maskinoversat tekst
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Betaling
- 50+ Integrations
- Attentive
- Klaviyo
- Postscript
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- Yotpo
Kategorier
Kanaler
Beskeder i realtid
Automatiske svar
Anmeldelser (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Support
App-support leveres af Gladly Inc.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
Lanceret
16. februar 2021
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