Gladly: CX AI built for LTV
- Precios
-
$120 al año
- Calificación
- 4,7 (28)
- Desarrollador
- Gladly Inc
Galería de imágenes destacadas
CX AI that engages customers instead of deflecting them, and grows lifetime value.
Gladly helps retailers turn every conversation into a long-lasting relationship. AI fully resolves returns, refunds, and order questions using your store data, engaging customers rather than deflecting them. It answers product questions and recommends items to drive revenue. Agents see one lifelong conversation across voice, email, chat, SMS, and social with complete order history. No tickets. No repeat explanations. Just real connections that build loyalty.
- Complete order history and customer details in single view
- AI that resolves, not deflects, with end-to-end resolution
- AI shopping assistant that recommends products and converts
- Voice, email, chat, SMS, and social natively built in
- Native integrations with Shopify, Klaviyo, Loop, and more
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
- Pago
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
- 50+ Integrations
Categorías
Canales
Automatización del flujo de trabajo
- Respuesta automática
- Plantillas de respuestas
- Respuestas generadas con IA
- Resúmenes generados con IA
- Bandeja de entrada unificada
- Asignación automática
- Activadores basados en reglas
- Escalada
- Etiquetas
- Seguimiento de pedidos
- Notificaciones de clientes
- Múltiples idiomas
- Múltiples tiendas
- Informes y estadísticas
- Informes
Mensajería en tiempo real
Respuestas automatizadas
Precios
Gladly Inc podría facturar los cargos externos por separado de tu factura de Shopify. Más información
SMB Starting Plan
$120 al año
Average $.065 per resolution
- $120/agent flat pricing with no add-ons
- Voice, email, chat, SMS, social included
- AI Automation
Todos los cargos se facturan en USD. Ver todas las opciones de precios
Reseñas (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Soporte técnico
Soporte de la aplicación proporcionado por Gladly Inc.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.
Desarrollador
Fecha de lanzamiento
16 de febrero de 2021
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