Gladly
- Precios
-
$150 al mes
- Calificación
- 4,7 (27)
- Desarrollador
- Gladly Inc
Galería de imágenes destacadas
Gladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
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Fecha de lanzamiento
16 de febrero de 2021
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Funciona con
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptPrecios
Gladly Inc podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Hero Pricing
$150 al mes
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150 al mes
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (27)
I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Soporte técnico
Gladly Inc puede responder cualquier pregunta que tengas sobre Gladly.
Desarrollador
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.