
Gladly
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Acerca de esta aplicación
Fecha de lanzamiento
16 de febrero de 2021
Idiomas
Inglés
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
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A single, ticket-free view of a customer's lifelong history with your brand.
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All communication channels threaded into a single stream organized by time.
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Personalized self-service based on everything you know about your customer.
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Cut costs and complexity with a single platform including voice.
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Match customers to agents based on real-time history, situation, or skills.
Precios
Gladly Inc podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Hero Pricing
$150/mes
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150/mes
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
27 reseñas
I really love that all channels are available in one platform as well as the history of communication for each customer in one thread. That makes it so much easier for us to look into different issues and see customer behavior, interactions, and notes. The Gladly support team is also very quick and responsive to any issues that come up. Some feedback I have is that it would be nice if forwarding was also available for social DM’s, if agent reporting was able to be broken down by channel and average (for example, emails/hr), if a Create Order action was available in Gladly, partial refunds were an option in Gladly, and if people matching was available for calls. But overall, Gladly has been great and we're confident more improvements will be made over time. Our team is loving it so far!
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!
Gladly is great. The chaos that was our former customer service set up is over. They were so great and patient setting us up. Everything is so much more organized and customers are being helped quickly without things falling through the cracks.
Acerca de esta aplicación
Fecha de lanzamiento
16 de febrero de 2021
Idiomas
Inglés
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptCreada por Gladly Inc
Acerca de Gladly Inc
Calificación promedio: 4,8
2 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
Soporte técnico
Enviar un mensajeapp-listing@gladly.com
Este desarrollador no ofrece soporte técnico directo en Español.
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